NEED IN 10 HOURS or LESS

Fiore (2011) makes the statement, "It's not what you said, but how you said it" (p. 64). Share an incident where you were on the receiving end of the non-verbal communication and how it impacted your reaction to the situation. Continue by sharing a time when your non-verbal communication sent the wrong message about something you were attempting to communicate. Focus on professional settings and the impact the non-verbal communication had on the outcome.