Human Resource

In “Competing on the Eight Dimensions of Quality,” in the Harvard Business Review from November–December 1987, David A. Garvin proposes the following eight critical dimensions of quality:

1. Performance  
2. Features  
3. Reliability  
4. Conformity  
5. Durability  
6. Serviceability  
7. Aesthetics  
8. Perception 

response, and complete the following:

• Using the project selected, describe in 1–2 sentences how you would define the output of your project in terms of each of the 8 dimensions (1–2 sentences for each dimension).