MGT Intro to Operations Management: Case Study

Q. Create a business process for “Dell, Inc.” and explain how processes are designed and 

      managed, using by all given below points:

1.  WHAT IS A PROCESS?

• What is a process in general?

2.  PROCESSES: How did dell produce its products? 

• Is it in response to the customer order if yes then is it
  • Customer made to order
  • Standard make to stock
• Is dell forecasting the demand

3.  PRODUCTION PROCESSES:

• Identify and Explain the four principal types of process used to produce goods and services at Dell

4.  PROCESS DESIGN:

• Discuss how processes are created within organizations.
• Discuss how Dell creates its processes at a high level and then discuss process design activities in more detail.

5.  PROCESS ANALYSIS AND IMPROVEMENT:

• DELL,inc. improves its business processes continuously. Discuss why this should be so.