MGT 501 Introduction to Organization and Human Performance 100 WORDS

Analyze the case study design below

Kandyland provides sweet treats for all seasons, but they really gear up in the summer so that their products are ready to go for the winter holidays. However, KandyLand has been experiencing problems in the shipping department. Order fulfillment errors are high. During your assessment of their process, you discovered that orders place “on-line” via the web were filled correctly 98% of the time and those that were entered by call-center customer service representatives were filled incorrectly 98% of the time. It was determined that the call-center’s order entry tool was out of date and did not match that used by the shipping department.   In addition, the data showed that over half of the customers ordering by phone had internet technology but were “not comfortable” ordering electronically, so they called their orders in. The “idea” is to move all orders to online order entry for all clients.  

Answer this question:

What are the critical factors to consider in the design of a work system?

What role does technology play in the design of work systems? 

Use data from credible outside resources to backup your response.