MGT 420 FINAL EXAM (New)/MGT 420 FINAL EXAM (New)/MGT 420 FINAL EXAM (New)

Question

1) __________ refers to the propensity for a product to perform consistently over its useful life.

A. Conformance

B. Serviceability

C. Reliability

D. Durability

E. Perceived quality

2) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.

A. Economics

B. Marketing

C. Staffing

D. Financing

E. Management

3) __________ refers to the efficiency with which a product achieves its intended purpose.

A. Performance

B. Serviceability

C. Conformance

D. Features