MGT 330 FINAL EXAM 2017

  

1. Shamar is an upper-level manager at Fortune 500 company. The company feels like they are outdated and want to recreate their image and go in a different direction. What kind of planning will Shamar use to develop their new mission and long-range objectives?

Strategic planning

Single-use planning

Operational planning

Long-range planning

2. _____ is the process of influencing employees to work toward achieving objectives.

Leadership

Performance

Leading

Management

3. Problem solving is ________.

the situation that exists whenever objectives are not being met

taking corrective action to meet objectives

the process of selecting a course of action that will solve a problem

only evaluating the certainty, risk, and uncertainty of a situation

4. Which of the following is not a must criteria when setting objectives?

Specific

Measurable

Target date

Acceptance and commitment

5. A ______ has two or more members, with a clear leader who perform independent jobs with individual accountability, evaluation, and rewards.

Committee

Department

Group

Team

6. Team leaders are also called __________.

empowering leaders

group leaders

directive leaders

designated leaders

7. Control describes the process used to________ objectives.

vet

monitor

define

identifying

8. In relation to the parts of the human resources management process job analysis would fall under __________.

human resources planning

developing employees

attracting employees

retaining employees

9. Two important types of innovation are _______________.

product and process

technology and process

product and people

process and people

10. A facilities __________ refers to the spatial arrangement of physical resources relative to each other.

layout

location

capacity

design

11. In relation to the parts of the human resources management process, health and safety would fall under __________.

Human resources planning

developing employees

attracting employees

retaining employees

12. ____________ are not developed by management or explicitly agreed to by a group; they develop as members interact

Polices

Objectives

Rules

Norms

13. In terms of their career path which generation is most likely to perceive that changing jobs is risky?

Baby Boomers

Generation Y/Millennial

Traditionalist

Generation X

14. _____ is the continuing evaluation and reordering of the sequence in which products will be produced.

Process routing

Priority scheduling

Critical scheduling

Time flow mapping

15. The human resources management process is also known as the __________.

personnel system

staffing process

human resource cycle

onboarding/offboarding process

16. What are the types of change that can occur in an organization?

Environment, technology cycles, and next generation

Incremental and discontinuous

Strategy, structure, technology, and people

Management, personnel, and policies

17. The type of power that usually stems from the ability to impose negative outcomes on employees is ______.

Connection

referent

reward

coercive

18. Cyril is currently checking all of his inventory to make sure it meets standards. Cyril is engaged in __________.

quality control

quality assurance

total quality management

statistical quality control

19. The five components of the internal environment include management and culture mission system processes structure and ________.

Value

competition

quality

resources

20. Which of the following consists of the values beliefs and assumptions about appropriate behavior that members of an organization share?

Organizational culture

Management culture

Mission statement

Internal environment

21. Preliminary control is used to _____________.

ensure that standards are met

fix an output

anticipate and prevent problems

minimize negative impacts on customers/stakeholders

22. ___________ is necessary when preliminary and concurrent controls have failed.

Salvage control

Damage control

Rework control

Feedforward control

23. Motivation is ______________.

the need to achieve organization objectives

the consequence of achieving organization objectives

the willingness to achieve organization objectives

the process of achieving organization objectives

24. Decision making is __________.

the process of selecting a course of action that will solve a problem

taking corrective action to meet objectives

the situation that exists whenever objectives are not being met

only evaluating the certainty, risk, and uncertainty of a situation

25. The differences between strategic planning and operational planning are primarily _______.

company type and expense

company type and management level involved

time frame and management level involved

time frame and expense

26. The four management functions include the following, except ____________.

Organizing

Directing

Leading

Planning

27. Which of the following situational leadership theories works to match the employees’ maturity level in a given situation?

Situational leadership model

Path-goal model

Leadership continuum model

Normative leadership model

28. An important aspect of ____________ is assigning people to various tasks and jobs.

controlling

organizing

planning

leading

29. Sally the manager at a large restaurant chain was just given information from the corporate office on how to increase sales in their region. She was given a list of goals for the next quarter. She was the recipient of what step in the control systems process?

Set objectives and standards.

Correct or reinforce.

Measure performance.

Compare performance to standards.

30.  _________ is the process of gaining and using power.

Coalition building

Politic

Reciprocity

Networking