MGM335DB2

300-500 words APA 6 format, in-text citation, Use at least two (2) scholarly references to substantiate your work. Please provide a copy of all references used.  

Assignment Details: 

As many unique personalities come together within an organization, the processes and daily work within the organization can be impacted by the attitudes of the organization's members. Think of a receptionist at a doctor’s office. When you enter the office, you find the receptionist smiling and offering to help patients with their questions. Their communication style is in a happy tone. You see their coworkers thanking the receptionist for helping other members of the team.

• What kind of impact might the receptionist’s personality have on the doctor’s patients?
• How might the receptionist’s personality and attitude affect their job performance and decision-making skills?
• What else could the receptionist do to help improve the doctor’s office?