Memo on Performance Measurement
KeithSLongNeed some help determining the best ways to measure performance. Choosing KPIs and metrics, etc.
a year ago
40
files (2)MBA699ModuleTwoSurveyResponseKey.pdf
ModuleEightMemoGuidelinesandRubric.html.zip
MBA699ModuleTwoSurveyResponseKey.pdf
MBA 699 Employee Survey Response Key
The organization has collected employee data since its inception in 1999. The following information is available:
1. Status • Current • Former
2. Age ___________________
3. Business Travel • Nontravel • Travel Frequently • Travel Rarely
4. Department • Human Resources • Research & Development • Sales
5. Education • High School or Equivalent • Associate Degree • Undergraduate Degree • Graduate Degree • Doctorate
6. Education Field • Life Sciences • Medical • Technical Degree • Marketing • Other
7. Employee Number ______________
8. Gender • Male • Female
9. Job Role • Healthcare Representative • Human Resources • Laboratory Technician • Manager • Manufacturing Director • Research Director • Research Scientist • Sales Executive • Sales Representative
10. Job Satisfaction • Unsatisfied • Somewhat Satisfied • Satisfied • Very Satisfied
11. Marital Status • Single • Married • Divorced
12. Monthly Income ______________
13. Number of Companies Worked
______________
14. Percent Salary Increase Last Year ______________ (11% to 25%)
15. Performance Rating • 1 (low) • 2 • 3 • 4 (high)
16. Total Working Years
______________
17. Training Times Last Year
• 0 • 1 • 2 • 3 • 4 • 5 • 6
18. Work-Life Balance • 1 (low) • 2 • 3 • 4 (high)
19. Years at Company ______________ [0-22]
20. Years in Current Role
______________ [0-18]
21. Years Since Last Promotion
______________ [0-15]
ModuleEightMemoGuidelinesandRubric.html.zip
Module Eight Memo Guidelines and Rubric.html
MBA 699 Module Eight Memo Guidelines and Rubric
Overview
You are a part of the strategic planning team. Your team will communicate the analysis and recommendations in a compelling report for the board of directors. The report will also outline a change management strategy.
To measure the success of your change initiative, you must set goals for the life sciences organization and determine performance parameters that will measure if and how well you have achieved these goals.
For example, one of the goals of the change efforts you are planning is employee retention.
In this assignment, you will write a memo to the VP outlining your goals for the change initiative and corresponding key performance indicators (KPIs). You will also determine the information you will need to evaluate the change management outcomes against the identified KPIs.
Prompt
Write a memo to the VP of your organization in the scenario, listing your recommendations for the goals of the organization’s change initiative and corresponding key performance indicators (KPIs). Use the information provided to you in the module resources section to complete your memo.
Specifically, you must address the following rubric criteria:
- Goals: Recommend two goals that the change initiative of the life sciences organization should meet to ensure a smooth transition.
- Performance measures: Identify one KPI corresponding to each goal and explain how they support the goals.
- KPI measurements: Refer to the employee survey response key for the life sciences organization in the scenario. Determine the additional information or employee feedback you will need to measure the identified KPIs. Your response should address the following:
- Identify three additional pieces of information needed that collectively measure the KPIs you identified for the change initiative.
- At which stage(s) in the acquisition or post-acquisition process would you recommend this information be gathered?
- Performance improvement: Describe one tactic to handle feedback about the performance of organizational change initiatives and explain how you will utilize the results of the employee survey to improve the organizational change implementation and adoption.
What to Submit
Submit a 1- to 2-page Word document using double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to APA style. Consult the Shapiro Library APA Style Guide for more information on citations.
Module Eight Memo Rubric
| Criteria | Exemplary (100%) | Proficient (90%) | Needs Improvement (70%) | Not Evident (0%) | Value |
|---|---|---|---|---|---|
| Goals | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Recommends two goals that the change initiative of the life sciences organization should meet for a smooth transition | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include recommending appropriate goals to ensure a smoother change initiative for the life sciences organization | Does not attempt criterion | 20 |
| Performance Measures | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Identifies one KPI corresponding to each goal and explains how they support the goals | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include identifying KPIs that are relevant to each goal or providing sufficient explanations | Does not attempt criterion | 20 |
| KPI Measurements | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Identifies three pieces of information that collectively measure the identified KPIs and recommends stages when the information should be gathered | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include identifying three additional pieces of information that can be used measure the identified KPIs or makes logical recommendations for the stages in the process when the information should be collected | Does not attempt criterion | 25 |
| Performance Improvement | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Describes one tactic to handle feedback about the performance of organizational change initiatives and explains how to utilize the results of the employee survey to improve the organizational change implementation and adoption | Shows progress toward proficiency, but with errors or omissions; areas for improvement may include providing tactics that are appropriate for handling performance feedback or explanation for how the results of the employee survey will be used to improve the organizational change implementation and adoption | Does not attempt criterion | 20 |
| Articulation of Response | Exceeds proficiency in an exceptionally clear, insightful, sophisticated, or creative manner | Clearly conveys meaning with correct grammar, sentence structure, and spelling, demonstrating an understanding of audience and purpose | Shows progress toward proficiency, but with errors in grammar, sentence structure, and spelling, negatively impacting readability | Submission has critical errors in grammar, sentence structure, and spelling, preventing the understanding of ideas | 10 |
| Citations and Attributions | Uses citations for ideas requiring attribution, with few or no minor errors | Uses citations for ideas requiring attribution, with consistent minor errors | Uses citations for ideas requiring attribution, with major errors | Does not use citations for ideas requiring attribution | 5 |
| Total: | 100% |
Course Documents/MBA 699 Module Two Survey Response Key.pdf
MBA 699 Employee Survey Response Key
The organization has collected employee data since its inception in 1999. The following information is available:
1. Status • Current • Former
2. Age ___________________
3. Business Travel • Nontravel • Travel Frequently • Travel Rarely
4. Department • Human Resources • Research & Development • Sales
5. Education • High School or Equivalent • Associate Degree • Undergraduate Degree • Graduate Degree • Doctorate
6. Education Field • Life Sciences • Medical • Technical Degree • Marketing • Other
7. Employee Number ______________
8. Gender • Male • Female
9. Job Role • Healthcare Representative • Human Resources • Laboratory Technician • Manager • Manufacturing Director • Research Director • Research Scientist • Sales Executive • Sales Representative
10. Job Satisfaction • Unsatisfied • Somewhat Satisfied • Satisfied • Very Satisfied
11. Marital Status • Single • Married • Divorced
12. Monthly Income ______________
13. Number of Companies Worked
______________
14. Percent Salary Increase Last Year ______________ (11% to 25%)
15. Performance Rating • 1 (low) • 2 • 3 • 4 (high)
16. Total Working Years
______________
17. Training Times Last Year
• 0 • 1 • 2 • 3 • 4 • 5 • 6
18. Work-Life Balance • 1 (low) • 2 • 3 • 4 (high)
19. Years at Company ______________ [0-22]
20. Years in Current Role
______________ [0-18]
21. Years Since Last Promotion
______________ [0-15]
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