Manufacturing and Service Industries

A foundation of operations in both manufacturing and service   environments is vital in order to drive inefficiencies and examine   ways to achieve greater supply chain integration with suppliers and   customers. In this assignment, you will compare one manufacturing and   one service driven company through creating visual representations of   how the product or service is created and delivered, accompanied by a   written summary.  

Select two companies of interest, one manufacturing company (e.g., a   shoe company) and one service company (e.g., a technical support   company). Provide a brief summary of each company including compelling   evidence illustrating the company is either a manufacturing or a   service company. Avoid selecting a company that could be arguably both.

Manufacturing

Research the manufacturing process for the selected company. Create   a manufacturing process map. Explain the elements of infrastructure   for the manufacturing company using flow charts and be sure to provide   a key. Cite three to five sources to support your process map.

Service 

Research the service process for the selected company. Create a   service process map. Explain the elements of infrastructure for the   service company using flow charts and be sure to provide a key. Cite   three to five sources to support your process map.

Summary

Provide a 750-1,000-word summary describing the differences and   similarities between manufacturing and service environments. For each   company, identify if customer-introduced variability is available. If   not, how would you implement flexibility for customer-introduced   variability? How will a deep understanding of both manufacturing and   service environments help you in your future or current career?   Provide an example.

Prepare this assignment according to the guidelines found in the APA   Style Guide, located in the Student Success Center. An abstract is not required.