Managing Difficult Conversations

View the video (a captioned version of this video is available: The Confident Supervisor: Conflict Management: Supervisor Training (CC)) on how to handle a difficult conversation regarding a dress code issue. For your first post, use these questions to analyze the video:

1. What did you observe?
2. How did the supervisor handle communicating with the employee? What was the employee's reaction?
3. What did the supervisor do well?
4. What could the supervisor have done differently?
5. In your opinion, what should have happened?