Managing demand, managing capacity, and impact of waiting

 Write an essay in which you evaluate a SPECIFIC service interaction at a convenience store, using the following concepts: managing demand, managing capacity, and impact of waiting. From the perspective of an integrated view of these three concepts, what was done well or poorly? State your opinion and then back it us in your essay. What could be done to create improvement? 

300-400 words. APA

Text to use

Fitzsimmons, J. A. and Fitzsimmons, M. J. (2013). Service Management: Operations, Strategy, Information Technology (8th ed.). Boston: McGraw-Hill. ISBN: 978-0078024078.