Management of Technology and Innovation: Case Analysis

 FOLLOW THE INSTRUCTION AND ANSWER PROPERLY THE QUESTION WITH CITATION AND REFERENCE . APA FORMAT. NO PLAGIARISM. 

1. Read the case (Attach :  CASE ANALYSIS – REAL-TIME BUSINESS INTELLIGENCE AT CONTINENTAL AIRLINES )
2. What are the most interesting point presented in the case study and why?
3. What are some of the challenges presented and how can they be mitigated?
4. Is change positive or negative for the organization? Why?