Management Info 8

Answer the following questions in short-answer essay format. Your short-answer essay must address all parts of each question and include definitions and examples where appropriate or required.

You are required to cite all sources used in writing your essay with APA citation formatting.  At a minimum, you must use your textbook as a source of information; however, you may include other sources.

Complete the Lesson 8 Short-Answer Essay by answering the following:

a. Define content management systems (CMS), explain the challenges of content management, and discuss three alternatives to content management applications.

b. Explain the differences between traditional customer relationship management (CRM) and social customer relationship management.

c. Explain how business organizations currently view social media information systems (SMIS) and how they should respond to problematic content shared through social networking.