Management

It is important to be concise yet not lose the message.

Scenario: One of your managerial roles is to handle customer complaints. You received a complaint from Mr. Jones via email. He received his package 15 days after the promised delivery date. In no more than 60 words, compose an email response to Mr. Jones covering the following elements: your company's stance on customer service, empathy for the mishap, and what the customer can expect in the future. This is a professional email, so write it professionally. Be concise yet thorough!