Management

A. As the manager of a fast-food restaurant, determine when guest comments would not be helpful to improve service or product quality. In the event of repetitive negative comments about the quality of the food, recommend one “quick fix” method of remedying that condition.

B. Employee Health Plans:  Assess two consumer-driven health plans based on the effects they have on human resources and employee benefits. Provide specific examples to support your rationale. Analyze at least two roles that human resources management plays in selecting necessary employee benefits. Next, determine the degree to which employee feedback has impacted the selection of these benefits.