Literature Review

Here are the instructions below paper3 instructions 

you will need paper one and paper two in order to complete the first part of the paper they are also below (2nd file paper 1/ 3 file paper 2 

here are five articles that need to be included in the second part of the paper ( you will understand when you read the instructions) there are two in the files added and the other three are these 

https://onlinelibrary.wiley.com/doi/full/10.1111/1468-5973.12130

https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0126358

Manika Understanding the effects of a social media service failure apology_ A comparative study of customers vs. potential customers 2016 Accepted.docx