Letters

Good News Letter Return address City, State Zip Code Phone number (optional) Email (optional) Month Day, Year

Name of Receiver, Title Company Name Mailing Address City, State Zip Code

Dear Mr./ Ms./ Dr./ Recipient’s Last Name:

Begin your letter with an introductory paragraph that states your purpose and congratulates the recipient on the good news.

Provide specific details that the employee needs to know such as dates, criteria etc.

Congratulate the recipient again, and extend warm welcome.

Sincerely,

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Bad News Letter Return address City, State Zip Code Phone number (optional) Email (optional) Month Day, Year

Name of Receiver, Title Company Name Mailing Address City, State Zip Code

Dear Mr./ Ms./ Dr./ Recipient’s Last Name:

Use indirect approach to deliver bad news. Begin with a buffer.

Spell out the facts clearly but tactfully. Use clear but positive language. Offer helpful alternatives.

Avoid ending with negative impressions. Focus on next steps.

Sincerely,

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