Letter format (1 page)

Letter format for this story. 

Assume you were an unfortunate passenger on a flight that never left the airport. After sitting on the plane for three hours, you deplaned. you waiter two more hours, and the flight was canceled. You decide to write to the president of the airline and complain.

Analyze the reader and purpose of this letter and decide what information is needed. (Need to make up names, fake address, etc.)