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Communication and Team Decision Making

Part 1: Sharpening the Team Mind: Communication and Collective Intelligence

A.    What are some of the possible biases and points of error that may arise in team communication systems? In addition to those cited in the opening of Chapter 6, what are some other examples of how team communication problems can lead to disaster?

B.      Revisit communication failure examples in Exhibit 6-1. Identify the possible causes of communication or decision-making failure in each example, and, drawing on the information presented in the chapter, discuss  measures that might have prevented problems from arising within each team’s communication system.

Part 2: Team Decision-Making: Pitfalls and Solutions

A.    What are the key symptoms of groupthink? What problems and shortcomings can arise in the decision-making process as a result of groupthink? 

B.    Do you think that individuals or groups are better decision-makers? Justify your choice. In what situations would individuals be more effective decision-makers than groups, and in what situations would groups be better than individuals?

Specific Instructions:

Read and respond to your classmates’ posts. See posting/discussion requirements.

Be sure to support your work with specific citations from this week's Learning Resources and any additional sources.

Read a selection of your colleagues' postings.

Respond to at least 3 of your colleagues' posts in one or more of the following ways:

• Ask a probing question, substantiated with additional background information, evidence or research.

• Share an insight from having read your colleagues' postings, synthesizing the information to provide new perspectives.

• Offer and support an alternative perspective using readings from the classroom or from your own research 

• Validate an idea with your own experience and additional research.

• Make suggestions based on additional evidence drawn from readings or after synthesizing multiple postings.

• Expand on your colleagues' postings by providing additional insights or contrasting perspectives based on readings and evidence.

Return to this Discussion several times to read the responses to your initial posting. Note what you have learned and/or any insights you have gained as a result of the comments your colleagues made.


Reply to class mates :


class mate1:

Communication and Team Decision Making

Part 1: Sharpening the Team Mind: Communication and Collective Intelligence:

A. What are some of the possible biases and points of error that may arise in team communication systems? In addition to those cited in the opening of Chapter 6, what are some other examples of how team communication problems can lead to disaster?

Solution:

Possible biases and points of error that may arise in team communication systems:

Few of the likely points of error that are likely to arise in the communication of teams are culture and ethnicity, generational differences, disruptive behavior, personal values, hierarchy, differences in gender, language, regulations, requirements differences, professional education norms, schedules differences and professional routines etc. They also include importance on the concept of rapid decision making, fears of reduced professional identity, rewards and payments, accountability differences etc. These are the several possible biases and error points that are likely to arise in the team communication systems. 

B. Revisit communication failure examples in Exhibit 6-1. Identify the possible causes of communication or decision-making failure in each example, and, drawing on the information presented in the chapter, discuss measures that might have prevented problems from arising within each team’s communication system.

Solution:

During the step of revisit communication failure steps, members of the group generate possible and likely solutions to the problem raised so as to make sure that no further problems do arise on and no solutions to be evaluated at this point whereas it needs to be just proposed and clarified. The question must be so as to what must be done in order to address the problem but not in order to address it thereby. It is not a problem to question the other person’s idea or another employee’s facts to know what exactly it means and proceed further. Discussions and meetings at this stage may also reveal the necessity to return so as to completely analyse the problem. As many problems are multifaceted, it is very essential for members of the group in order to create solutions for every part of the problem in a separate manner in order to make sure to have enormous solutions to each part.

 Part 2: Team Decision-Making: Pitfalls and Solutions

A.  What are the key symptoms of groupthink? What problems and shortcomings can arise in the decision-making process as a result of groupthink? 
Solution:
​Groupthink is termed as a process that occurs when the likelihood for group agreement dominates people's common desire so as to present alternatives, evaluation of a position, or express an opinion which is unfavorable. Here, the desire for group consistency effectively and efficiently drives out good decision-making and problem solving process.
Symptoms of group think:
•A strong, convincing group leader.

•A high level of group cohesion.
•Intense pressure from external sources in order to make a good decision.
Rationalization:
This occurs when the team members convince themselves that despite evidence to the contrary, the decision or alternative being presented is considered to be as the best one.
Peer Pressure:
When a team member states an opinion not favorable or questions, the basis behind a decision, the rest of the team members work together to pressure or penalize that person into compliance.
Complacency:
After gaining on a few successes, the group begins to feel like any decision that they make is the right one because there is no disagreement from any source.
Problem of Groupthink:
The issue of groupthink is that it happens in all closed systems. The people do prevail upon one another to think in the same manner, and as a result of all this, thinking in the same manner very likely to arrive at the same errors. 

B. Do you think that individuals or groups are better decision-makers? Justify your choice. In what situations would individuals be more effective decision-makers than groups, and in what situations would group be better than individuals

Solution:

Individual Decision Making:

It is more of a traditional decision making process wherein the decision is taken on by an individual without the group on count as a whole and not taking into consideration the group’s decisions. Here the approach is more traditional form. Sometimes it can work out good for a manager and more effective when the input of group is not required.

Group Decision Making:

Several models of decision making pf group that you put to use. Two examples of such group decision making are consensus and consultation. Consensus decision making involves making decision on posing several options to the group and making use of the most popular option among all in order to make a decision. Consultation involves taking the opinion of the group as a whole into consideration while making a decision. Both these methods require active participation of group and call for the manager who in turn respects the opinions and inputs of the group in the process of decision making.

Determining Which Is Appropriate

If the successful execution of both these decisions requires the complete involvement of the group, then some type of method out of the mentioned should be implemented such as consensus or consultation. If no group is involved in this type of decision, then it could damage the overall effectiveness of the group. However, if the decision's results does not affect the group or does not require the group's involvement to complete, you can make an individual decision with little disturbance to the whole dynamic of the group.


class mate2:

Sharpening the Team Mind: Communication and Collective Intelligence

A: Present-Day working environments commend assorted variety, regularly at the cost of expanded contact between representatives of various races, social classes or occupation order. Inclination in business correspondence frequently rises when a colleague channels dialect too firmly through individual experience, without respect to the understanding of associates or clients. Directors can help create representatives by utilizing correspondence predisposition for the advantage of their groups.

Bias in business correspondence every now and again connects with "GROUPTHINK," a procedure in which various colleagues continue with activities considering presumptions or distortions. Items and administrations created from intensely one-sided correspondence may neglect to interface with wide gatherings of people. Best case scenario, such work yield may reverberate with crowds having comparative perspectives. Even under the least favorable conditions, inclination and groupthink conformity can distance or enrage groups from various races, genders or social foundations. [Carlson, B. (2014).]

B:  Jet-Blue case – The Jet blue issue was caused, I believe, due to improper processes in place to inform customers about delays. In this case, implementing and communicating a Standard Operating procedure that the operational team needs to adhere to will help in avoiding such problems in the future.

Florida Blueberries case – In the Florida Blueberries case, I think it was a combination of biased interpretation and Illusion of transparency. Although the management put out the information, it was not correctly interpreted. This could be because the management thought that what they put out was clear and the teams would take not of it. The teams on the other hand simply decided to neglect the information for some reason. Ensuring proper feedback could help prevent such a mishap from happening.

PART-2

Team Decision-Making: Pitfalls and Solutions

A: Groupthink is one of the best parts of the teamwork when it comes to decision making there are many ideas from different people in the team. To decide out of the thought there should be a leader or there should be a good coordination between team members and understand the thoughts and make decisions collectively. To my knowledge, I would say it is always a good idea to have group discussions and decide out of the discussion. Each member of the will has the chance to give their ideas and contribute their opinions towards the project. In any organization dependency on a single individual is not always a good idea it can lead to the destruction of the company because you cannot rely on a single person to run the whole project. Teamwork and collective decision making is always an advantage to the company. [Pinto, M. B., & Pinto, J. K. (1990).]

B: Individual or cooperative choices, everything relies on the circumstance. Now and again, on the off chance that you don't care for the assessment, you need to run with the lion's share. The best illustration is voting in your nation, you need to concur with the majority share. Singular choices likewise fundamental, when the group needs your assessments or recommendations to support up venture execution, your imaginative choice will help a great deal. On the off chance that your decision not endorsed, run with the group and sit tight for the possibility once more. As I would see it, run with the circumstance and be inventive when your group needs your choice.


classmate 3:

Team Mind: Communication and Collective Intelligence 

A: Present-Day working conditions laud grouped assortment, frequently at the expense of extended contact between agents of different races, social classes or occupation arrange. Tendency in business correspondence habitually rises when a partner channels vernacular too solidly through individual experience, without regard to the comprehension of partners or customers. Chiefs can help make delegates by using correspondence inclination for the benefit of their gatherings. 

Predisposition in business correspondence occasionally associates with "Oblivious obedience," a method in which different partners proceed with exercises thinking about assumptions or contortions. Things and organizations made from strongly uneven correspondence may disregard to interface with wide get-togethers of individuals. Ideally, such work yield may resound with groups having relative points of view. Indeed, even under the slightest great conditions, tendency and mindless obedience similarity can separate or incense bunches from different races, sexual orientations or social establishments. [Carlson, B. (2014).] 

B: Jet-Blue case – The Jet blue issue was caused, I accept, because of inappropriate procedures set up to educate clients about postponements. For this situation, executing and conveying a Standard Operating system that the operational group needs to cling to will help in maintaining a strategic distance from such issues later on. 

Florida Blueberries case – In the Florida Blueberries case, I think it was a blend of one-sided elucidation and Illusion of straightforwardness. Despite the fact that the administration put out the data, it was not effectively deciphered. This could be on the grounds that the administration felt that what they put out was clear and the groups would take not of it. The groups then again basically chose to disregard the data for reasons unknown. Guaranteeing appropriate criticism could help keep such a disaster from occurring. 

Section 2 

Group Decision-Making: Pitfalls and Solutions 

A: Groupthink is outstanding amongst other parts of the collaboration with regards to basic leadership there are numerous thoughts from various individuals in the group. To choose out of the idea there ought to be a pioneer or there ought to be a decent coordination between colleagues and comprehend the contemplations and settle on choices on the whole. As far as anyone is concerned, I would state it is dependably a smart thought to have gather exchanges and choose out of the discourse. Every individual from the will has the opportunity to give their thoughts and contribute their assessments towards the undertaking. In any association reliance on a solitary individual isn't generally a smart thought it can prompt the pulverization of the organization since you can't depend on a solitary individual to run the entire venture. Collaboration and aggregate basic leadership is dependably favorable position to the organization. [Pinto, M. B., and Pinto, J. K. (1990).] 

B: Individual or helpful decisions, everything depends on the situation. Once in a while, in case you couldn't care less for the evaluation, you have to keep running with the lion's offer. The best delineation is casting a ballot in your country, you have to agree with the dominant part share. Solitary decisions in like manner principal, when the gathering needs your appraisals or suggestions to help up endeavor execution, your creative decision will encourage a lot. If your choice not supported, keep running with the gathering and sit tight for the likelihood again. From my perspective, keep running with the condition and be imaginative when your gathering needs your decision. 

References: 

Carlson, B. (2014). 8 Symptoms of Groupthink. source by Decision Making: A mental investigation of contention, decision, and responsibility by means of The Little Book of Behavioral Investing. 

Pinto, M. B., and Pinto, J. K. (1990). Venture group correspondence and cross-useful participation in new program advancement. Diary of item development administration, 7(3), 200-212.

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