Kz：marketing 1000 words

this is group work, topic is :

What are ‘mechanisms’ which explain business relationship performance, and how are these mechanisms derived from different underlying theories? What are ‘instruments’ that allow companies to affect these mechanisms? Please provide examples for each instrument you introduce. 

my writing part is: relational norms perspective  

The journal on the attachment has a table that can be written in the order of each question as the structure of the article. It can't be written more than 1000 words, but it can't be too much reference. These do not need to use academic journals and have a star rating on the cited articles. 3 stars or above

I have already circled the part I wrote nearby.