Knowledge Management Systems

In a 2-3 page essay, describe the problems created by doing business without a focus on modern methods and how knowledge management systems might help. Provide options for solutions. Select a business such as Etsy and analyze its operation. Include responses to the following questions in your essay.

1. What is the business model and revenue model?
2. How does the company's website, headquarters, and/or storefronts reflect the culture and values of the company?
3. How important is “community” to the business? Describe all the community-building features found on the business' website.

Your essay should be 2-3 pages in length and fully explore all of the following items described above. Include at least 2 outside citations (not including your text) and use proper APA formatting.