IT Support for Virtual Teams

Overview

Global organizations have branches that are located in multiple countries. Some of these organizations develop software and take advantage of the global talent pool of software developers while others have global technical support teams, customer service, and so on. Virtual teams are created when two or more people work together from different locations, organizations, times zone, or time shifts. Global organizations use virtual teams to provide global support, reduce travel costs, reduce training costs, and take advantage of local cultural knowledge that may impact the organization’s operations.

Instructions

Write a 2–3 page paper in which you:

• Examine five issues that the IT department is likely to face when it comes to supporting virtual teams.
• Describe five advantages and five disadvantages of using virtual teams for the organizations described in the scenario.
• Describe the challenges imposed by:
  • IT/IS national standards and propose how they could be handled or resolved.
  • Protocols and propose how they could be handled or resolved.
  • Procedures on virtual teams and propose how they could be handled or resolved.
• Compare and contrast virtual teams and traditional teams with respect to communications, technology use, and team diversity.