IT Department Knowledge Management System

Using the lessons learned in Chapter 12 of the text and research about knowledge management, devise a process to retain the knowledge of your organizations' IT department.   How would you retain the documentation and the IT personnel's knowledge about the different IT products and services so they can be kept, organized,  and easily searched in the future?   

You must have 1 scholarly journal articles along with your text to support your analysis. Try to find articles that are less than 5 years old. 

Initial posts must be 500 words. Deadline for this assignment is today 8:00 pm PST. i.e almost 7 hours by now

Please make sure you cite and support your posts.   Please include a reference for each citation.  Your post should use APA formatting.