intro to networking discussion board

 Hi know this is short notice but I was wondering if anyone can help me I have til Sunday to submit this work in I gave it to someone else and they totally screwed me. It's a discussion board for intro to networking
please can you help
Must answer both bullets completely

"Troubleshooting"  Please respond to the following:
As explained throughout the text, troubleshooting is a structured methodology that requires personal fine-tuning. With that in mind, suppose a user at your company calls the Information Technology (IT) help desk and reports that he/she is unable to log into his / her computer. Explain the primary manner in which you would apply the seven-step method to resolve this issue.

Suggest three (3) key reasons why documenting solutions to network issues is an important best practice. Speculate on the implications of improperly / incompletely documenting the solutions to the network issue provided in Part 1 of the discussion.