Interview and interdisciplinary issue identification

Class2_Assessment2.docx

Assessment 2:

Introduction:

Your participation and leadership in interdisciplinary teams will be vital to the health outcomes for your patients and organization. One way to approach designing an improvement project is to use the Plan-Do-Study-Act (PDSA) cycle. The Institute for Healthcare Improvement describes it thus:

The Plan-Do-Study-Act (PDSA) cycle is shorthand for testing a change in the real work setting—by planning it, trying it, observing the results, and acting on what is learned. This is the scientific method adapted for action-oriented learning…Essentially, the PDSA cycle helps you test out change ideas on a smaller scale before evaluating the results and making adjustments before potentially launching into a somewhat larger scale project (n.d.).

You might also recognize that the PDSA cycle resembles the nursing process. The benefit of gaining experience with this model of project design is that it provides nurses with an opportunity to ideate and lead improvements. For this assessment, you will not be implementing all of the PDSA cycle. Instead, you are being asked to interview a health care professional of your choice to determine what kind of interdisciplinary problem he or she is experiencing or has experienced in the workplace. This interview, in Assessment 2, will inform the research that you will conduct to propose a plan for interdisciplinary collaboration in Assessment 3.

It would be an excellent choice to complete the PDSA Cycle activity prior to developing the report. The activity consists of four questions that create the opportunity to check your understanding of best practices related to each stage of the PDSA cycle. The information gained from completing this formative will promote your success with the Interview and Interdisciplinary Issue Identification report. This will take just a few minutes of your time and is not graded.

Demonstration of proficiency:

· Competency 2: Explain how interdisciplinary collaboration can be used to achieve desired patient and systems outcomes.

· Summarize an interview focused on past or current issues at a health care organization.

· Describe collaboration approaches from the literature that could be relevant in establishing or improving an interdisciplinary team to address an organizational issue.

· Competency 3: Describe ways to incorporate evidence-based practice within an interdisciplinary team.

· Identify an issue from an interview for which an evidence-based interdisciplinary approach would be appropriate.

· Competency 4: Explain how change management theories and leadership strategies can enable interdisciplinary teams to achieve specific organizational goals.

· Describe change theories and a leadership strategy that could help develop an interdisciplinary solution to an organizational issue.

· Competency 5: Apply professional, scholarly, evidence-based communication strategies to impact patient, interdisciplinary team, and systems outcomes.

· Organize content so ideas flow logically with smooth transitions; contains few errors in grammar/punctuation, word choice, and spelling.

· Apply APA formatting to in-text citations and references, exhibiting nearly flawless adherence to APA format.

Professional concepts:

This assessment will introduce the Plan-Do-Study-Act (PDSA) Model to create change in an organization. By interviewing a colleague of your choice, you will begin gathering information about an interprofessional collaboration problem that your colleague is experiencing or has experienced. You will identify a change theory and leadership strategies to help solve this problem.

Scenario:

This assessment is the first of three related assessments in which you will gather interview information (Assessment 2); design a proposal for interdisciplinary problem-solving, (Assessment 3); and report on how an interdisciplinary improvement plan could be implemented in a place of practice (Assessment 4). At the end of the course, your interviewee will have a proposal plan based on the PDSA cycle that he or she could present to stakeholders to address an interdisciplinary problem in the workplace.

For this assessment, you will need to interview a health care professional such as a fellow learner, nursing colleague, administrator, business partner, or another appropriate person who could provide you with sufficient information regarding an organizational problem that he or she is experiencing or has experienced, or an area where they are seeking improvements. for an outline of how to prepare and the types of information you will need to complete this project successfully.

Instructions:

For this assessment, you will report on the information that you collected in your interview, analyzing the interview data and identifying a past or current issue that would benefit from an interdisciplinary approach. This could be an issue that has not been addressed by an interdisciplinary approach or one that could benefit from improvements related to the interdisciplinary approach currently being used. You will discuss the interview strategy that you used to collect information. Your interview strategy should be supported by citations from the literature. Additionally, you will start laying the foundation for your Interdisciplinary Plan Proposal (Assessment 3) by researching potential change theories, leadership strategies, and collaboration approaches that could be relevant to issue you have identified. Please be certain to review the scoring guide to confirm specific required elements of this assessment. Note that there are differences between basic, proficient and distinguished scores.

When submitting your plan, use the Interview and Issue Identification Template [DOCX], Download Interview and Issue Identification Template [DOCX] (Attached below ), which will help you to stay organized and concise. As you complete the template, make sure you use APA format for in-text citations for the evidence and best practices that are informing your plan, as well as for the reference list at the end.

Additionally, be sure to address the following, which corresponds to the grading criteria in the scoring guide. Please study the scoring guide carefully so you understand what is needed for a distinguished score.

· Summarize an interview focused on past or current issues at a health care organization.

· Identify an issue from an interview for which an evidence-based interdisciplinary approach would be appropriate.

· Describe potential change theories and leadership strategies that could inform an interdisciplinary solution to an organizational issue.

· Describe collaboration approaches from the literature that could facilitate establishing or improving an interdisciplinary team to address an organizational issue.

· Communicate with writing that is clear, logically organized, and professional, with correct grammar and spelling, and using current APA style.

Additional requirements:

· Length of submission: Use the provided template. Most submissions will be 2 to 4 pages in length. Be sure to include a reference page at the end of the plan.

· Number of references: Cite a minimum of 3 sources of scholarly or professional evidence that support your central ideas. Resources should be no more than 5 years old.

· APA formatting: Make sure that in-text citations and reference list follow current APA style.

cf_interview_guide.docx

Interview and Interdisciplinary Issue Identification: Interview Guide

For the Interviews and Interdisciplinary Issue identification assessment, your first step will be to interview a classmate, a nursing colleague, administrator, business partner, or another appropriate person who could provide you with sufficient information regarding an organizational problem that they are experiencing or have experienced, or an area in which they are seeking improvements. This guide provides a selection of questions that you should consider asking your interviewee. They are by no means questions you must ask, or the only questions you should ask. Feel free to ask your own questions and follow-ups as the interview proceeds. These are merely a guide to get you started.

· How would you describe your organization?

“Welcome to the warmer side of care” is something that always plays in our commercials, and I truly do agree with that. The care you receive here is one like no other, regardless of the challenges employees may face in their personal lives or at work, they always place their best face forward here.

· What is your position within the organization?

My position is Patient Care supervisor for night shift here at Baptist.

· What are your primary duties in your position?

I oversee the nurses and care partners of the night shift on the unit. Some of the duties I do for this position are ensuring quality patient care, helping out staff with any inquires they may have, acting as a liaison between nursing staff and hospital administration and identifying and implementing quality improvements. I also work on the schedules for all of the nightshift employees and host our monthly meetings.

· How would you describe some current or past issues within your organization?

A current issue within our organization is employee retention. Nobody wants to admit that but this is an issue hospitals everywhere are having. Bedside nursing has a high percentage for burnout, nonetheless working during the night. We work on a Nuero and Cardiac stepdown floor, where the acuity is pretty high for a usual stepdown unit. Most resource (APRN’s, Certain diagnostic exams) are not available during the nighttime, (making it harder to receive orders), due to being short staffed, nurses are receiving 4 patients instead of the 3 for 2 out of the 3 nights they work, it is a lot.

· How did or do these issues affect your ability to complete your duties?

Due to short staffing I’ve had to take on the Resource nurse role for the unit that way we can add the nurse who was placed as Resource on the schedule and make better ratios for the nurses. I was a resource nurse to the unit prior to becoming nurse supervisor so there’s no learning curve but it does make it difficult to complete projects or objectives when doing both roles.

· How have you, or the organization, attempted to address these issues? What has been done and what were the results?

The organization has provided us with float pool nurses when they can, we have received approval to hire agency nurses, to help nurses out with ratios and has helped immensely. Bonus pay was initiated a couple of times to incentives picking up shifts for our staff nurses, when it was initiated it helped out a lot. As a company, we do annual pay increases. It’s not much but I try to bring food in for our nurses especially when the unit is full and we don’t have enough nurses. During the nighttime the cafeteria tends to close early so the nurses and CP’s are able to eat something during their shift.

· What is the general attitude toward interdisciplinary collaboration at your organization?

I would say it is mostly positive, we have a survey called glint every 6 months and at the end of the year where all employees can express their concerns and they really do hear out the employees. For example on the nightshift, we were the only floor in the critical care building to not have a APRN during the nighttime which made it very hard to receive orders for patients, nurse wrote that in the survey and this year so far we’ve had one almost every shift.

cf_interview_issue_id_template.docx

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Title of Paper

Student Name

University

Course Number: Name of Course

Prof. Name

Date

Interview Summary

Summarize your interview in this section. Be sure to relate concise information about:

· The healthcare organization that was discussed in the interview.

· The interviewee’s role and duties.

· The relevant issues at the organization.

· Any relevant comments on the actions taken by the organization or leadership previously and their effectiveness.

· The organizational culture related to collaboration.

· Any relevant collaboration or interdisciplinary team experience your interviewee has had.

The goal of this section is to convey what was discussed at the interview and set yourself up to identify an issue to pursue in throughout the rest of this assessment (and future assessments in this course), as well as have enough information about the situation at the organization to relate theories, strategies, and approaches to.

Issue Identification

Identify the issue from the interview that you think pursuing an evidence-based interdisciplinary approach is appropriate. Provide one or more specific reasons why an interdisciplinary approach would be appropriate for the issue.

Change Theories that Could Lead to an Interdisciplinary Solution

For this section look to the literature and describe one or more change theories that would help to develop an interdisciplinary solution to the identified issue. Also, you should briefly note the relevance and credibility of the source(s) that you cite.

Another way to think through this section is:

· What is the change theory?

· How could it heal and create an interdisciplinary solution?

· How relevant is the theory to your specific identified issue?

· How credible is the source?

Leadership Strategies that Could Lead to an Interdisciplinary Solution

This section is similar to the previous one, except it will be looking to the literature to help you describe one or more leadership that would help to develop an interdisciplinary solution to the identified issue. Also, you should briefly note the relevance and credibility of the source(s) that you cite.

Another way to think through this section is:

· What is the leadership strategy?

· How could it heal and create an interdisciplinary solution?

· How relevant is the strategy to your specific identified issue?

· How credible is the source?

Collaboration Approaches for Interdisciplinary Teams

Again, this section will be similar to the previous one, except that the focus will be on collaboration approaches. Depending on if your interviewee’s organization makes frequent use of interdisciplinary teams or not, your focus in this section may be on how to establish interdisciplinary teams and a collaborative foundation or how to improve collaboration within an already established team. You should also briefly note the relevance and credibility of the source(s) that you cite.

Another way to think through this section is:

· What are the best practices of interdisciplinary collaboration from the literature?

· How could it help establish or improve collaboration?

· How relevant is the approach to your specific identified issue?

· How credible is the source?

References

Author, A.A. (Year). Title of web article in sentence case and italics. Website Name. https://apastyle.apa.org/style-grammar-guidelines/references/examples/webpage-website-references

Author, A. A. (Year). Title of book or ebook. Publisher. https://apastyle.apa.org/style-grammar-guidelines/references/examples/book-references

Author, A. A., Author, B. B., & Author, C. C. (Year). Title of article. Title of Journal, Volume (Issue), pp - pp. https://monroecollege.libguides.com/ld.php?content_id=67556646

Screenname or Channel Name. (YEAR). Title of video in sentence case and italics. [Video]. YouTube. https://apastyle.apa.org/style-grammar-guidelines/references/examples/youtube-references