information technology services standard essay and 1pg ppt

need to write 1 essay on the topic ;

see bullet points #2 as circled on the screenshot, need to answer the question appropriately, do it using by creating Visio chart from power point app, just need one pg of ppt.; number 1,3,4 needs to be answered in essay format. 

also need to make Visio chart 

due in 10hrs