Information Systems Management

1 )An effective knowledge management system could provide a significant competitive advantage for the organization using it. How could this technology be used to provide better customer service? How could it promote knowledge sharing throughout an organization?

2)Cloud computing as a platform is being used and supported by major computer, internet, and e-commerce companies. What are some of the unique features of these platforms? What are some of its shortcomings?

each answer needs to be 300 words