I need help doing an assignment

please do the following:

1. After reading the article below define emotional intelligence.

2. Go to https://www.forbes.com/sites/travisbradberry/2013/01/11/emotionally-intelligent-emailing/#432cdca17e3e and write down five tips that you could utilize in cross-cultural communication due to rank between (faculty/student) and/or (employee/manager) as it relates to email.