I need a discussion for wk 11 that has 2 discussions for my Operations Management Class

 Operations Management Applications" Please respond to the following:

• Evaluate different operations management principles and techniques that can make businesses more profitable today.
• Select one service company of your choice and discuss at least three operations management challenges the company is facing. 
• Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.

 Week 11 Discussion 2

• The Value Chain Concept" Please respond to the following:
  
• Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
• Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.