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Think of an experience you, a family member, or a friend has had with healthcare. Gauge the experience against IOM’s six aims, and identify any opportunities for improvement.

Describe the experience and evaluate it against the six dimensions of quality

• Was the hospital’s approach to care patient-centered?
• How safe did the patient feel while in the hospital?
• How effective was the care that was delivered?
• Was the care provided in an efficient and timely manner?
• Would the treatment they received be available to low-income patients?

After applying the IOM’s six aims of improvement to the experience, discuss how these insights may be used in developing quality improvement projects within healthcare organizations.