HR Management week 3

To Plan, Design, Deliver, and Evaluate an Original Training Program

In a 20- to 25-slide PowerPoint presentation, not including the title and references slides:

* Conduct a needs assessment for your proposed training program. This should include both a person and a task analysis.

* Develop SMART (Specific, Measurable, Attainable, Realistic, and Timely) training objectives based on the needs assessment and any assumptions you may need to make.

* Create an original, detailed training proposal. This should include:

    * A title and description of the program.

    * A discussion of training methods to be used, and a rationale (justification) for using them, based on training theory.

    * Proposed instructors and the reason for using them.

    * A tentative training outline.

    * A tentative list and description of training materials needed.

* Develop a plan for evaluation of training effectiveness including both short-term and long-term evaluation where appropriate.

Training proposal: Training and development for Verizon Wireless Customer Service Representative or Amazon Customer Service Representative. 

Your presentation must be formatted according to APA style