How the Startup Mentality Failed Kids in San Francisco

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cf_gap_analysis_worksheet1.pdf

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Gap Analysis Worksheet The goal of gap analysis is to find the difference between what should be and what currently is. State all entries clearly and completely, using numbers or percents only when the numbers are known. Otherwise, use descriptive words where no actual numbers are available. Gaps are often qualitative. If there are no reasonable numbers to support a quantification of a gap, explain it in qualitative terms.

Use a separate row for each gap. Refer to the example on the next page.

Instructions 1. Issue: Name the specific problem or issue that exhibits a performance gap. 2. Process or Activity Title: In two or three words, list the processes, factors, or activities

associated with the issue that are not performing as desired or expected. 3. Expected Performance (A): Describe performance expectations based on established

goals, performance standards (for example, state testing), or organizational intent/vision.

4. Current Performance (B): Describe what the performance currently is. 5. Performance Gap (A minus B): Describe the difference between what should be and

what is. 6. Effect of Gap on Organization: Spell out how the performance gap affects the

organization. Issue:

Process or Activity Title

Expected Performance (A)

Current Performance (B)

Performance Gap

(A minus B)

Effect of Gap on Organization

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Examples of Gaps Issue: Behavior/discipline tickets at a community college are at unacceptably high levels.

Process or Activity Title

Expected Performance (A)

Current Performance (B)

Performance Gap

(A minus B)

Effect of Gap on Organization

Discipline Ticket Reports

The system is in place to accommodate exceptions. Exceptions are expected to be few in number. (Note: If expected number is known, provide it. Or provide a reasonable estimate and label it an estimate only.)

A high number of ticket reports are consistently submitted across semesters. (Note: Provide actual data, e.g., number of tickets), if possible.)

System that was created to handle exceptions routinely handles too many. (Note: If actual numbers are known for A and B, subtract the difference.)

System is taxed.

Tickets that enter the system are expected to be representative of the overall race and gender ratios at the institution. (Note: Provide actual data current race and gender ratios of student body if possible.)

Students of color and males are overrepresented as recipients of behavioral/disciplinary tickets. (Note: Provide actual data about race, ethnicity, and gender if possible.)

Ticket distribution ratios in terms of race and gender are not representative of student body demographics. (Note: Describe the difference.)

Potential ethical implications; potential unbalanced or biased application of disciplinary regulations. May affect institution’s learning environment and climate.

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Process or Activity Title

Expected Performance (A)

Current Performance (B)

Performance Gap

(A minus B)

Effect of Gap on Organization

Classroom Management

Faculty manage behavior in the classroom and submit tickets as a last resort.

Faculty default to sending students out of class.

Classroom resolution is not happening.

Classroom instruction is missed by students; disruptions lower quality of instruction for all.

Faculty manage behavior with cultural sensitivity.

Faculty display limited skills in responding to behavioral issues or to facilitate a multicultural classroom effectively.

Skills to manage and resolve behavioral problems and desired level of cultural competence are lacking.

Ill will and distress for students and faculty; loss of incentive to attend class. Loss of opportunities to learn about others.

Reference Adapted from Gupta, K. (1999). A practical guide to needs assessment (p. 145). Jossey-Bass.