How Do We Communicate Effectively With Customers?
troublemindTHE ASSIGNMENT
Complete one of the following exercises for the Module Two Writing Assignment:
- Communications Skills Test (http://psychologytoday.tests.psychtests.com/take_test.php?idRegTest=1305) - Write a one page summary stating whether this assessment correctly assessed your strengths and limitations. Explain why you agree with the assessment or why you disagree. (Do not purchase the extended analysis for this assignment!)
- Improving Feedback Skills - (Exercise 3.5, page 112 in your textbook) Write a one page summary of your results from this exercise. The answers to the three questions from the exercise should be incorporated into your summary.
FORMATTING REQUIREMENTS:
Put your name, course and section number, and assignment title clearly at the top of the document.
Use at least one-inch margins and an eleven point font.
Use double line spacing in the document.
Book Information
CUSTOMER SERVICE SKILLS FOR SUCCESS (P)
ISBN/SKU:9780073545462
Author:LUCAS
Edition:6TH
Publisher:McGraw-Hill Education
9 years ago
5
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