hotel operation management

1. With reference to specific management and/or leadership theories, critically discuss several of the qualities, which a successful hotel manager would be expected to display. Discuss these in the context of specific facets of the role of the manager at the House of Mark (HoM). 

2. The role of a hotel manager is varied, complex and requires decision making across a range of areas. Select one of the areas of focus below, and critically appraise how decisions made by the manager/owner of HoM in this area are linked to overall performance of the property. You should demonstrate an understanding of how decision making can impact (positively and negatively) on operations in individual departments and on the hotel as a whole. 

· Yield Management

· Outsourcing

· Staffing

· Customer Relations

3. Referring to Hofstede’s “Cultural Dimensions” theory and/or Meyer’s “Scales of World Culture” theory, critically appraise the cultural differences which would impact on a hotel manager’s direction of a culturally diverse workforce. This should include an understanding of how the HoM manager may use a variety of management strategies in order to account for cultural differences. 

4. Identify all the Stakeholders involved with a hotel that is a franchise.

Taking each of the stakeholders in turn, identify how they might measure quality. Discuss any tensions between the owner(s) and franchiser in terms of the need for quality through brand compliance.