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HM4003_PediatricClinicOverview.pdf
INSTRUCTIONS.docx
HM4003_Rubric.pdf

HM4003_PediatricClinicOverview.pdf

HM4003 WALDENVILLE PEDIATRIC CLINIC OVERVIEW

Mission Statement Our mission is to provide our infant, child, and teenaged patients with the best and most comprehensive pediatric care possible in a family-centered environment. Our practices are dedicated to providing your family with quality care by assuring that each patient receives individual, personal attention. Positions within the Organization

• The 8 positions listed are those that have already been hired in as full-time staff. Use these positions to create an organizational structure. In addition, you will need to assign at least 3 duties or responsibilities based on research that you will do on similar positions.

Jennifer Adams, Billing Specialist Jasmine Turner, Medical Director Manuel Rodriguez, Director of Human Resources Bradley Unger, Practice Manager Darrell Barnes, Billing Manager Li Chen, Clinic Manager Krystal Rizzo, Chief Executive Officer Andreas Clark, Chief Financial Officer

INSTRUCTIONS.docx

INSTRUCTIONS

This Assessment requires submission of 2 items: a 12-slide PowerPoint presentation and an employee schedule determining the appropriate delegation of roles and responsibilities with increased business hours.

Waldenville Pediatric Clinic Case Study: Read the following scenario and access the necessary document to complete the two items.

Waldenville has engaged you and a team of healthcare managers to consult on a new healthcare organization. Waldenville Pediatric Clinic, a new facility that will meet the healthcare needs of Waldenville’s citizens under 18, is due to open in a matter of months. You have been hired to consult on the setup and structure of the facility.

Part I: PowerPoint Presentation

· You have been asked to explain the organizational structure of the new clinic in a PowerPoint presentation for the board of trustees. Create a 12-slide presentation that maps the organizational structure of the new clinic and includes the following:

· Title slide (1 slide)

· Create a graphic showing the organizational structure (1 slide)

· Describe the duties and responsibilities for each of the 8 positions described in the Waldenville Pediatric Clinic Overview (8 slides)

· For each position, describe at least 3 duties or responsibilities that would be assigned to that person.

· Note: This step requires you to do some research on similar positions in other organizations and tailor it to a Pediatric Clinic.

· Describe at least two missing positions needed for the success of the organization (1 slide)

· References (1 slide)

· Reference at least one appropriate scholarly source in APA format.

Part II: Roles and Responsibilities for Clinic Expansion

· Two years have now passed since the clinic opened successfully. The clinic has now decided to expand its hours of service to 8 p.m. each day. The additional 3 hours will require additional staffing based on the following duties and competencies needed to meet this expansion of service, both for medical personnel and for health management personnel:

· Receiving and checking in patients (staff of 1)

· Examining, diagnosing, and treating patients (staff of 1)

· Billing patients and insurance companies (staff of 1)

· Observing and recording patient behavior and counseling and educating patients and families (staff of 2)

· Packaging pharmaceuticals for distribution to patients (staff of 1)

· Obtaining insurance authorization from patients and maintaining patient records (staff of 1)

· Ensuring all patients receive effective care (staff of 1)

· Marketing the clinic’s new hours (staff of 1)

· Delegate the roles and responsibilities necessary for the clinic’s expansion of business hours. Justify your delegation.

· Explain why workforce motivation is especially important in this type of situation.

· From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles.

Your response should be 4–5 paragraphs in length.

HM4003_Rubric.pdf

HM4003: Roles and Responsibilities: Analyze responsibilities within a healthcare management team.

Assessment Rubric

Rubric Criteria 0 Not

Present 1

Needs Improvement 2

Meets Expectations

Module 1: Organizational Structure in Healthcare Organizations

Create a title slide.

LO1.1: Develop a title slide.

Response is not present. PowerPoint includes an

incomplete or ineffective title. PowerPoint includes a title

slide with an effective and

complete title.

Develop a graphic that shows the organizational structure of the clinic.

LO 1.2: Create graphics that show

the organizational structure of

healthcare facilities.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

graphic showing the

organizational structure of the

clinic.

PowerPoint includes a clear

and appropriate graphic that

shows the organizational

structure of the clinic.

Explain at least 3 duties and responsibilities for each of the 8 positions within the given health organization. LO 1.3: Explain roles and

responsibilities within a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

explanation of duties and

responsibilities within a

healthcare organization, fewer

than 8 positions are addressed,

or fewer than 3 duties or

responsibilities are addressed

for each position.

PowerPoint provides a

complete and accurate

explanation of at least 3

duties and responsibilities for

each of the 8 positions within

the healthcare organization.

Describe at least two missing positions needed for the success of an organization.

LO 1.4: Analyze gaps in roles and

responsibilities in a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

identification of any missing

positions needed for the success

of an organization, or less than

two positions are identified.

PowerPoint provides a

complete and accurate

identification of at least two

missing positions needed for

the success of an

organization.

Reference at least one appropriate resource in APA.

LO1.5: Reference appropriate

resources.

Response is not present.

PowerPoint references

resources that are inappropriate,

or the references are not in APA

format.

PowerPoint references at

least one appropriate resource

in APA format.

Module 2: Delegating and Managing Human Resources in Healthcare Settings

Delegate roles and responsibilities for a clinic’s first 2 days of operation.

LO2.1: Delegate roles and

responsibilities in a healthcare

setting.

Response is not present. Response provides an

incomplete or inaccurate

description of the delegation of

roles and responsibilities for the

clinic’s first 2 days of operation.

Response provides a

complete and accurate

description of the delegation

of roles and responsibilities for

the clinic’s first 2 days of

operation.

Justify your delegation.

LO2.2: Justify the delegation of roles

and responsibilities in a healthcare

setting.

Response is not present. Response provides a justification that is unclear,

inaccurate, or incomplete.

Response provides a clear,

accurate, and complete

justification of the delegations

of roles and responsibilities

made.

Explain why workforce motivation is especially important in this type of situation.

LO2.3: Analyze the importance of

workforce motivation.

Response is not present. Response provides an

explanation that is inaccurate,

unclear, or incomplete.

Response provides an

accurate, clear, and complete

explanation of the importance

of workforce motivation.

From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles from a management perspective. LO2.4: Recommend strategies for

motivating employees.

Response is not present. Response includes

recommendations that are

inappropriate, unclear, or

incomplete.

Response recommends at least two appropriate, clear,

and complete strategies for

motivating employees.

Mastery Rubric No Yes

Written Communication: Write with clarity, coherence, and purpose.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Construct complete and correct sentences (AWE 2; Sentence Level Skills)

Sentences are incoherent

and impede reader’s

access to ideas.

Sentences are incomplete and/or

include fragments and run-on

sentences, limiting the reader's

access to ideas.

Sentence structure effectively conveys

meaning to the reader.

Exceeds Expectations: In-Depth Analysis

Learning Objective: Analyze roles

and responsibilities in healthcare

management settings.

Responses do not include evaluations and

recommendations that reflect well-developed

and detailed analyses of roles and

responsibilities in healthcare management

settings.

Presentation meets the minimum rubric

requirements but does not meet the level of

detail for mastery. One or more of the following

areas are deficient: presentation does not

engage the audience or effectively use

appropriate images and/or graphics to maintain

interest; Slides contain too much narrative text,

rather than listing an overview of key points in

bullet-point form, accompanied by full-text in

the speaker notes section; References and/or

citations do not entirely follow APA guidelines

and the script is not properly used in the

presentation.

Responses include evaluations and

recommendations that reflect well-developed,

researched, and detailed analyses of roles and

responsibilities in healthcare management

settings.

The presentation is creative, engaging, and

interesting to the audience. Slides include

appropriate images and graphics that add context

to the presentation and text is brief and concise

(use of bullet points and not full paragraphs) that

enhances the understanding of the topic.

References and citations follow APA formatting and

are used effectively in the presentation.

LO2: Demonstrate the

effective use of grammar and

mechanics. (AWE 2;

Sentence Level Skills)

Multiple inaccuracies in

grammar and mechanics

impede reader’s access to

ideas.

Some inaccuracies in grammar and

mechanics limit reader’s access to

ideas.

Use of grammar and mechanics is

straightforward and effectively conveys

meaning to reader.

LO3: Create cohesive

paragraphs with a clear

central idea. (AWE 2;

Paragraph Level Skills)

Paragraphs, or lack of

paragraphs, impede

reader’s access to ideas.

Construction of main idea and/or

supporting paragraphs limit

reader’s access to ideas.

Main idea and/or supporting

paragraphs effectively convey meaning

to reader.

LO4: Use supporting material

to support a claim. (AWE 2;

Use of Evidence)

Supporting materials are

not present. Supporting material is used

inconsistently or inappropriately. Supporting material is used to enhance

meaning. Writing is appropriately

paraphrased and uses direct quotes as

applicable.

LO6: Identify sources (AWE

2; Credit to source) Sources are missing. Writing inconsistently identifies or

misrepresents sources. Writing clearly identifies the source of

nonoriginal material and/or ideas.

LO8: Use transitions to connect ideas. (AWE 3; Essay-level skills)

Transitions are not

present. Transitions are used inconsistently

or limit reader’s access to ideas. Writing conveys a cohesive idea

through the effective use of transitions.

LO9: Use appropriate tone and vocabulary for a given audience. (AWE 3; Awareness of audience and

discipline)

Vocabulary and tone are

inappropriate for the

audience.

Vocabulary and tone vary

throughout the writing, limiting

reader’s access to ideas.

Vocabulary and tone communicate key

concepts that are appropriate for the

audience.

LO10: Apply APA formatting

and style guidelines. (AWE 3;

Awareness of audience and

discipline and credit to

source)

APA formatting and style

are not present. Writing inconsistently uses in-text

citations and references. Major

errors in APA style impede

understanding and/or violate

standards for academic integrity.

Writing uses in-text citations

appropriately, includes references

when applicable, and is formatted

according to APA style. Minor errors in

APA style do not impede understanding

or violate standards for academic

integrity.

Information Literacy: Apply strategies to evaluate information in order to effectively analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify and locate

credible sources. No sources or noncredible

sources are present. Sources are inconsistently credible,

appropriate, and relevant to the

topic and/or assessment.

Sources are mostly credible,

appropriate, and relevant to the topic

and/or assessment.

LO2: Analyze information

sources. Analysis is not present. Analysis superficially applies

aspects of sources that are most

relevant to the topic and/or

assessment and/or analysis is

unclear.

Analysis thoroughly and clearly applies

aspects of sources that are most

relevant to the topic and/or

assessment.

LO3: Synthesize information

from multiple, credible

sources.

Synthesis is not present. Synthesis demonstrates a vague

connection between multiple

sources and/or the topic.

Synthesis demonstrates a clear and

cohesive connection between multiple

sources and/or ideas to support a given

topic.

Interpreting Data & Quantitative Fluency: Interpret quantitative data in order to analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify conclusions

from numeric information

presented in narrative and/or

graphic form.

No conclusions are made

based on numeric

information.

Connections between conclusions

and numeric information are vague

or inaccurate.

Conclusions identified are appropriately

connected to the numeric information.

LO3: Use quantitative data

as evidence for a decision or

recommendation.

Quantitative evidence is

not used. Quantitative evidence does not

support or is superfluous to the

recommendation or decision.

Argument for a decision or

recommendation incorporates

appropriate quantitative data as

evidence.

HM4003_Rubric.pdf

HM4003: Roles and Responsibilities: Analyze responsibilities within a healthcare management team.

Assessment Rubric

Rubric Criteria 0 Not

Present 1

Needs Improvement 2

Meets Expectations

Module 1: Organizational Structure in Healthcare Organizations

Create a title slide.

LO1.1: Develop a title slide.

Response is not present. PowerPoint includes an

incomplete or ineffective title. PowerPoint includes a title

slide with an effective and

complete title.

Develop a graphic that shows the organizational structure of the clinic.

LO 1.2: Create graphics that show

the organizational structure of

healthcare facilities.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

graphic showing the

organizational structure of the

clinic.

PowerPoint includes a clear

and appropriate graphic that

shows the organizational

structure of the clinic.

Explain at least 3 duties and responsibilities for each of the 8 positions within the given health organization. LO 1.3: Explain roles and

responsibilities within a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

explanation of duties and

responsibilities within a

healthcare organization, fewer

than 8 positions are addressed,

or fewer than 3 duties or

responsibilities are addressed

for each position.

PowerPoint provides a

complete and accurate

explanation of at least 3

duties and responsibilities for

each of the 8 positions within

the healthcare organization.

Describe at least two missing positions needed for the success of an organization.

LO 1.4: Analyze gaps in roles and

responsibilities in a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

identification of any missing

positions needed for the success

of an organization, or less than

two positions are identified.

PowerPoint provides a

complete and accurate

identification of at least two

missing positions needed for

the success of an

organization.

Reference at least one appropriate resource in APA.

LO1.5: Reference appropriate

resources.

Response is not present.

PowerPoint references

resources that are inappropriate,

or the references are not in APA

format.

PowerPoint references at

least one appropriate resource

in APA format.

Module 2: Delegating and Managing Human Resources in Healthcare Settings

Delegate roles and responsibilities for a clinic’s first 2 days of operation.

LO2.1: Delegate roles and

responsibilities in a healthcare

setting.

Response is not present. Response provides an

incomplete or inaccurate

description of the delegation of

roles and responsibilities for the

clinic’s first 2 days of operation.

Response provides a

complete and accurate

description of the delegation

of roles and responsibilities for

the clinic’s first 2 days of

operation.

Justify your delegation.

LO2.2: Justify the delegation of roles

and responsibilities in a healthcare

setting.

Response is not present. Response provides a justification that is unclear,

inaccurate, or incomplete.

Response provides a clear,

accurate, and complete

justification of the delegations

of roles and responsibilities

made.

Explain why workforce motivation is especially important in this type of situation.

LO2.3: Analyze the importance of

workforce motivation.

Response is not present. Response provides an

explanation that is inaccurate,

unclear, or incomplete.

Response provides an

accurate, clear, and complete

explanation of the importance

of workforce motivation.

From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles from a management perspective. LO2.4: Recommend strategies for

motivating employees.

Response is not present. Response includes

recommendations that are

inappropriate, unclear, or

incomplete.

Response recommends at least two appropriate, clear,

and complete strategies for

motivating employees.

Mastery Rubric No Yes

Written Communication: Write with clarity, coherence, and purpose.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Construct complete and correct sentences (AWE 2; Sentence Level Skills)

Sentences are incoherent

and impede reader’s

access to ideas.

Sentences are incomplete and/or

include fragments and run-on

sentences, limiting the reader's

access to ideas.

Sentence structure effectively conveys

meaning to the reader.

Exceeds Expectations: In-Depth Analysis

Learning Objective: Analyze roles

and responsibilities in healthcare

management settings.

Responses do not include evaluations and

recommendations that reflect well-developed

and detailed analyses of roles and

responsibilities in healthcare management

settings.

Presentation meets the minimum rubric

requirements but does not meet the level of

detail for mastery. One or more of the following

areas are deficient: presentation does not

engage the audience or effectively use

appropriate images and/or graphics to maintain

interest; Slides contain too much narrative text,

rather than listing an overview of key points in

bullet-point form, accompanied by full-text in

the speaker notes section; References and/or

citations do not entirely follow APA guidelines

and the script is not properly used in the

presentation.

Responses include evaluations and

recommendations that reflect well-developed,

researched, and detailed analyses of roles and

responsibilities in healthcare management

settings.

The presentation is creative, engaging, and

interesting to the audience. Slides include

appropriate images and graphics that add context

to the presentation and text is brief and concise

(use of bullet points and not full paragraphs) that

enhances the understanding of the topic.

References and citations follow APA formatting and

are used effectively in the presentation.

LO2: Demonstrate the

effective use of grammar and

mechanics. (AWE 2;

Sentence Level Skills)

Multiple inaccuracies in

grammar and mechanics

impede reader’s access to

ideas.

Some inaccuracies in grammar and

mechanics limit reader’s access to

ideas.

Use of grammar and mechanics is

straightforward and effectively conveys

meaning to reader.

LO3: Create cohesive

paragraphs with a clear

central idea. (AWE 2;

Paragraph Level Skills)

Paragraphs, or lack of

paragraphs, impede

reader’s access to ideas.

Construction of main idea and/or

supporting paragraphs limit

reader’s access to ideas.

Main idea and/or supporting

paragraphs effectively convey meaning

to reader.

LO4: Use supporting material

to support a claim. (AWE 2;

Use of Evidence)

Supporting materials are

not present. Supporting material is used

inconsistently or inappropriately. Supporting material is used to enhance

meaning. Writing is appropriately

paraphrased and uses direct quotes as

applicable.

LO6: Identify sources (AWE

2; Credit to source) Sources are missing. Writing inconsistently identifies or

misrepresents sources. Writing clearly identifies the source of

nonoriginal material and/or ideas.

LO8: Use transitions to connect ideas. (AWE 3; Essay-level skills)

Transitions are not

present. Transitions are used inconsistently

or limit reader’s access to ideas. Writing conveys a cohesive idea

through the effective use of transitions.

LO9: Use appropriate tone and vocabulary for a given audience. (AWE 3; Awareness of audience and

discipline)

Vocabulary and tone are

inappropriate for the

audience.

Vocabulary and tone vary

throughout the writing, limiting

reader’s access to ideas.

Vocabulary and tone communicate key

concepts that are appropriate for the

audience.

LO10: Apply APA formatting

and style guidelines. (AWE 3;

Awareness of audience and

discipline and credit to

source)

APA formatting and style

are not present. Writing inconsistently uses in-text

citations and references. Major

errors in APA style impede

understanding and/or violate

standards for academic integrity.

Writing uses in-text citations

appropriately, includes references

when applicable, and is formatted

according to APA style. Minor errors in

APA style do not impede understanding

or violate standards for academic

integrity.

Information Literacy: Apply strategies to evaluate information in order to effectively analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify and locate

credible sources. No sources or noncredible

sources are present. Sources are inconsistently credible,

appropriate, and relevant to the

topic and/or assessment.

Sources are mostly credible,

appropriate, and relevant to the topic

and/or assessment.

LO2: Analyze information

sources. Analysis is not present. Analysis superficially applies

aspects of sources that are most

relevant to the topic and/or

assessment and/or analysis is

unclear.

Analysis thoroughly and clearly applies

aspects of sources that are most

relevant to the topic and/or

assessment.

LO3: Synthesize information

from multiple, credible

sources.

Synthesis is not present. Synthesis demonstrates a vague

connection between multiple

sources and/or the topic.

Synthesis demonstrates a clear and

cohesive connection between multiple

sources and/or ideas to support a given

topic.

Interpreting Data & Quantitative Fluency: Interpret quantitative data in order to analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify conclusions

from numeric information

presented in narrative and/or

graphic form.

No conclusions are made

based on numeric

information.

Connections between conclusions

and numeric information are vague

or inaccurate.

Conclusions identified are appropriately

connected to the numeric information.

LO3: Use quantitative data

as evidence for a decision or

recommendation.

Quantitative evidence is

not used. Quantitative evidence does not

support or is superfluous to the

recommendation or decision.

Argument for a decision or

recommendation incorporates

appropriate quantitative data as

evidence.

HM4003_PediatricClinicOverview.pdf

HM4003 WALDENVILLE PEDIATRIC CLINIC OVERVIEW

INSTRUCTIONS.docx

INSTRUCTIONS

Waldenville Pediatric Clinic Case Study: Read the following scenario and access the necessary document to complete the two items.

Part I: PowerPoint Presentation

· Title slide (1 slide)

· Create a graphic showing the organizational structure (1 slide)

· Describe the duties and responsibilities for each of the 8 positions described in the Waldenville Pediatric Clinic Overview (8 slides)

· For each position, describe at least 3 duties or responsibilities that would be assigned to that person.

· Note: This step requires you to do some research on similar positions in other organizations and tailor it to a Pediatric Clinic.

· Describe at least two missing positions needed for the success of the organization (1 slide)

· References (1 slide)

· Reference at least one appropriate scholarly source in APA format.

Part II: Roles and Responsibilities for Clinic Expansion

· Receiving and checking in patients (staff of 1)

· Examining, diagnosing, and treating patients (staff of 1)

· Billing patients and insurance companies (staff of 1)

· Observing and recording patient behavior and counseling and educating patients and families (staff of 2)

· Packaging pharmaceuticals for distribution to patients (staff of 1)

· Obtaining insurance authorization from patients and maintaining patient records (staff of 1)

· Ensuring all patients receive effective care (staff of 1)

· Marketing the clinic’s new hours (staff of 1)

· Delegate the roles and responsibilities necessary for the clinic’s expansion of business hours. Justify your delegation.

· Explain why workforce motivation is especially important in this type of situation.

· From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles.

Your response should be 4–5 paragraphs in length.

HM4003_Rubric.pdf

HM4003: Roles and Responsibilities: Analyze responsibilities within a healthcare management team.

Assessment Rubric

Rubric Criteria 0 Not

Present 1

Needs Improvement 2

Meets Expectations

Module 1: Organizational Structure in Healthcare Organizations

Create a title slide.

LO1.1: Develop a title slide.

Response is not present. PowerPoint includes an

incomplete or ineffective title. PowerPoint includes a title

slide with an effective and

complete title.

Develop a graphic that shows the organizational structure of the clinic.

LO 1.2: Create graphics that show

the organizational structure of

healthcare facilities.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

graphic showing the

organizational structure of the

clinic.

PowerPoint includes a clear

and appropriate graphic that

shows the organizational

structure of the clinic.

Explain at least 3 duties and responsibilities for each of the 8 positions within the given health organization. LO 1.3: Explain roles and

responsibilities within a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

explanation of duties and

responsibilities within a

healthcare organization, fewer

than 8 positions are addressed,

or fewer than 3 duties or

responsibilities are addressed

for each position.

PowerPoint provides a

complete and accurate

explanation of at least 3

duties and responsibilities for

each of the 8 positions within

the healthcare organization.

Describe at least two missing positions needed for the success of an organization.

LO 1.4: Analyze gaps in roles and

responsibilities in a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

identification of any missing

positions needed for the success

of an organization, or less than

two positions are identified.

PowerPoint provides a

complete and accurate

identification of at least two

missing positions needed for

the success of an

organization.

Reference at least one appropriate resource in APA.

LO1.5: Reference appropriate

resources.

Response is not present.

PowerPoint references

resources that are inappropriate,

or the references are not in APA

format.

PowerPoint references at

least one appropriate resource

in APA format.

Module 2: Delegating and Managing Human Resources in Healthcare Settings

Delegate roles and responsibilities for a clinic’s first 2 days of operation.

LO2.1: Delegate roles and

responsibilities in a healthcare

setting.

Response is not present. Response provides an

incomplete or inaccurate

description of the delegation of

roles and responsibilities for the

clinic’s first 2 days of operation.

Response provides a

complete and accurate

description of the delegation

of roles and responsibilities for

the clinic’s first 2 days of

operation.

Justify your delegation.

LO2.2: Justify the delegation of roles

and responsibilities in a healthcare

setting.

Response is not present. Response provides a justification that is unclear,

inaccurate, or incomplete.

Response provides a clear,

accurate, and complete

justification of the delegations

of roles and responsibilities

made.

Explain why workforce motivation is especially important in this type of situation.

LO2.3: Analyze the importance of

workforce motivation.

Response is not present. Response provides an

explanation that is inaccurate,

unclear, or incomplete.

Response provides an

accurate, clear, and complete

explanation of the importance

of workforce motivation.

From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles from a management perspective. LO2.4: Recommend strategies for

motivating employees.

Response is not present. Response includes

recommendations that are

inappropriate, unclear, or

incomplete.

Response recommends at least two appropriate, clear,

and complete strategies for

motivating employees.

Mastery Rubric No Yes

Written Communication: Write with clarity, coherence, and purpose.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Construct complete and correct sentences (AWE 2; Sentence Level Skills)

Sentences are incoherent

and impede reader’s

access to ideas.

Sentences are incomplete and/or

include fragments and run-on

sentences, limiting the reader's

access to ideas.

Sentence structure effectively conveys

meaning to the reader.

Exceeds Expectations: In-Depth Analysis

Learning Objective: Analyze roles

and responsibilities in healthcare

management settings.

Responses do not include evaluations and

recommendations that reflect well-developed

and detailed analyses of roles and

responsibilities in healthcare management

settings.

Presentation meets the minimum rubric

requirements but does not meet the level of

detail for mastery. One or more of the following

areas are deficient: presentation does not

engage the audience or effectively use

appropriate images and/or graphics to maintain

interest; Slides contain too much narrative text,

rather than listing an overview of key points in

bullet-point form, accompanied by full-text in

the speaker notes section; References and/or

citations do not entirely follow APA guidelines

and the script is not properly used in the

presentation.

Responses include evaluations and

recommendations that reflect well-developed,

researched, and detailed analyses of roles and

responsibilities in healthcare management

settings.

The presentation is creative, engaging, and

interesting to the audience. Slides include

appropriate images and graphics that add context

to the presentation and text is brief and concise

(use of bullet points and not full paragraphs) that

enhances the understanding of the topic.

References and citations follow APA formatting and

are used effectively in the presentation.

LO2: Demonstrate the

effective use of grammar and

mechanics. (AWE 2;

Sentence Level Skills)

Multiple inaccuracies in

grammar and mechanics

impede reader’s access to

ideas.

Some inaccuracies in grammar and

mechanics limit reader’s access to

ideas.

Use of grammar and mechanics is

straightforward and effectively conveys

meaning to reader.

LO3: Create cohesive

paragraphs with a clear

central idea. (AWE 2;

Paragraph Level Skills)

Paragraphs, or lack of

paragraphs, impede

reader’s access to ideas.

Construction of main idea and/or

supporting paragraphs limit

reader’s access to ideas.

Main idea and/or supporting

paragraphs effectively convey meaning

to reader.

LO4: Use supporting material

to support a claim. (AWE 2;

Use of Evidence)

Supporting materials are

not present. Supporting material is used

inconsistently or inappropriately. Supporting material is used to enhance

meaning. Writing is appropriately

paraphrased and uses direct quotes as

applicable.

LO6: Identify sources (AWE

2; Credit to source) Sources are missing. Writing inconsistently identifies or

misrepresents sources. Writing clearly identifies the source of

nonoriginal material and/or ideas.

LO8: Use transitions to connect ideas. (AWE 3; Essay-level skills)

Transitions are not

present. Transitions are used inconsistently

or limit reader’s access to ideas. Writing conveys a cohesive idea

through the effective use of transitions.

LO9: Use appropriate tone and vocabulary for a given audience. (AWE 3; Awareness of audience and

discipline)

Vocabulary and tone are

inappropriate for the

audience.

Vocabulary and tone vary

throughout the writing, limiting

reader’s access to ideas.

Vocabulary and tone communicate key

concepts that are appropriate for the

audience.

LO10: Apply APA formatting

and style guidelines. (AWE 3;

Awareness of audience and

discipline and credit to

source)

APA formatting and style

are not present. Writing inconsistently uses in-text

citations and references. Major

errors in APA style impede

understanding and/or violate

standards for academic integrity.

Writing uses in-text citations

appropriately, includes references

when applicable, and is formatted

according to APA style. Minor errors in

APA style do not impede understanding

or violate standards for academic

integrity.

Information Literacy: Apply strategies to evaluate information in order to effectively analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify and locate

credible sources. No sources or noncredible

sources are present. Sources are inconsistently credible,

appropriate, and relevant to the

topic and/or assessment.

Sources are mostly credible,

appropriate, and relevant to the topic

and/or assessment.

LO2: Analyze information

sources. Analysis is not present. Analysis superficially applies

aspects of sources that are most

relevant to the topic and/or

assessment and/or analysis is

unclear.

Analysis thoroughly and clearly applies

aspects of sources that are most

relevant to the topic and/or

assessment.

LO3: Synthesize information

from multiple, credible

sources.

Synthesis is not present. Synthesis demonstrates a vague

connection between multiple

sources and/or the topic.

Synthesis demonstrates a clear and

cohesive connection between multiple

sources and/or ideas to support a given

topic.

Interpreting Data & Quantitative Fluency: Interpret quantitative data in order to analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify conclusions

from numeric information

presented in narrative and/or

graphic form.

No conclusions are made

based on numeric

information.

Connections between conclusions

and numeric information are vague

or inaccurate.

Conclusions identified are appropriately

connected to the numeric information.

LO3: Use quantitative data

as evidence for a decision or

recommendation.

Quantitative evidence is

not used. Quantitative evidence does not

support or is superfluous to the

recommendation or decision.

Argument for a decision or

recommendation incorporates

appropriate quantitative data as

evidence.

HM4003_PediatricClinicOverview.pdf

HM4003 WALDENVILLE PEDIATRIC CLINIC OVERVIEW

INSTRUCTIONS.docx

INSTRUCTIONS

Waldenville Pediatric Clinic Case Study: Read the following scenario and access the necessary document to complete the two items.

Part I: PowerPoint Presentation

· Title slide (1 slide)

· Create a graphic showing the organizational structure (1 slide)

· Describe the duties and responsibilities for each of the 8 positions described in the Waldenville Pediatric Clinic Overview (8 slides)

· For each position, describe at least 3 duties or responsibilities that would be assigned to that person.

· Note: This step requires you to do some research on similar positions in other organizations and tailor it to a Pediatric Clinic.

· Describe at least two missing positions needed for the success of the organization (1 slide)

· References (1 slide)

· Reference at least one appropriate scholarly source in APA format.

Part II: Roles and Responsibilities for Clinic Expansion

· Receiving and checking in patients (staff of 1)

· Examining, diagnosing, and treating patients (staff of 1)

· Billing patients and insurance companies (staff of 1)

· Observing and recording patient behavior and counseling and educating patients and families (staff of 2)

· Packaging pharmaceuticals for distribution to patients (staff of 1)

· Obtaining insurance authorization from patients and maintaining patient records (staff of 1)

· Ensuring all patients receive effective care (staff of 1)

· Marketing the clinic’s new hours (staff of 1)

· Delegate the roles and responsibilities necessary for the clinic’s expansion of business hours. Justify your delegation.

· Explain why workforce motivation is especially important in this type of situation.

· From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles.

Your response should be 4–5 paragraphs in length.

HM4003_Rubric.pdf

HM4003: Roles and Responsibilities: Analyze responsibilities within a healthcare management team.

Assessment Rubric

Rubric Criteria 0 Not

Present 1

Needs Improvement 2

Meets Expectations

Module 1: Organizational Structure in Healthcare Organizations

Create a title slide.

LO1.1: Develop a title slide.

Response is not present. PowerPoint includes an

incomplete or ineffective title. PowerPoint includes a title

slide with an effective and

complete title.

Develop a graphic that shows the organizational structure of the clinic.

LO 1.2: Create graphics that show

the organizational structure of

healthcare facilities.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

graphic showing the

organizational structure of the

clinic.

PowerPoint includes a clear

and appropriate graphic that

shows the organizational

structure of the clinic.

Explain at least 3 duties and responsibilities for each of the 8 positions within the given health organization. LO 1.3: Explain roles and

responsibilities within a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

explanation of duties and

responsibilities within a

healthcare organization, fewer

than 8 positions are addressed,

or fewer than 3 duties or

responsibilities are addressed

for each position.

PowerPoint provides a

complete and accurate

explanation of at least 3

duties and responsibilities for

each of the 8 positions within

the healthcare organization.

Describe at least two missing positions needed for the success of an organization.

LO 1.4: Analyze gaps in roles and

responsibilities in a healthcare

organization.

Response is not present. PowerPoint provides an

incomplete and/or inaccurate

identification of any missing

positions needed for the success

of an organization, or less than

two positions are identified.

PowerPoint provides a

complete and accurate

identification of at least two

missing positions needed for

the success of an

organization.

Reference at least one appropriate resource in APA.

LO1.5: Reference appropriate

resources.

Response is not present.

PowerPoint references

resources that are inappropriate,

or the references are not in APA

format.

PowerPoint references at

least one appropriate resource

in APA format.

Module 2: Delegating and Managing Human Resources in Healthcare Settings

Delegate roles and responsibilities for a clinic’s first 2 days of operation.

LO2.1: Delegate roles and

responsibilities in a healthcare

setting.

Response is not present. Response provides an

incomplete or inaccurate

description of the delegation of

roles and responsibilities for the

clinic’s first 2 days of operation.

Response provides a

complete and accurate

description of the delegation

of roles and responsibilities for

the clinic’s first 2 days of

operation.

Justify your delegation.

LO2.2: Justify the delegation of roles

and responsibilities in a healthcare

setting.

Response is not present. Response provides a justification that is unclear,

inaccurate, or incomplete.

Response provides a clear,

accurate, and complete

justification of the delegations

of roles and responsibilities

made.

Explain why workforce motivation is especially important in this type of situation.

LO2.3: Analyze the importance of

workforce motivation.

Response is not present. Response provides an

explanation that is inaccurate,

unclear, or incomplete.

Response provides an

accurate, clear, and complete

explanation of the importance

of workforce motivation.

From a management perspective, explain at least two strategies that you would use to motivate employees who are in new or changing roles from a management perspective. LO2.4: Recommend strategies for

motivating employees.

Response is not present. Response includes

recommendations that are

inappropriate, unclear, or

incomplete.

Response recommends at least two appropriate, clear,

and complete strategies for

motivating employees.

Mastery Rubric No Yes

Written Communication: Write with clarity, coherence, and purpose.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Construct complete and correct sentences (AWE 2; Sentence Level Skills)

Sentences are incoherent

and impede reader’s

access to ideas.

Sentences are incomplete and/or

include fragments and run-on

sentences, limiting the reader's

access to ideas.

Sentence structure effectively conveys

meaning to the reader.

Exceeds Expectations: In-Depth Analysis

Learning Objective: Analyze roles

and responsibilities in healthcare

management settings.

Responses do not include evaluations and

recommendations that reflect well-developed

and detailed analyses of roles and

responsibilities in healthcare management

settings.

Presentation meets the minimum rubric

requirements but does not meet the level of

detail for mastery. One or more of the following

areas are deficient: presentation does not

engage the audience or effectively use

appropriate images and/or graphics to maintain

interest; Slides contain too much narrative text,

rather than listing an overview of key points in

bullet-point form, accompanied by full-text in

the speaker notes section; References and/or

citations do not entirely follow APA guidelines

and the script is not properly used in the

presentation.

Responses include evaluations and

recommendations that reflect well-developed,

researched, and detailed analyses of roles and

responsibilities in healthcare management

settings.

The presentation is creative, engaging, and

interesting to the audience. Slides include

appropriate images and graphics that add context

to the presentation and text is brief and concise

(use of bullet points and not full paragraphs) that

enhances the understanding of the topic.

References and citations follow APA formatting and

are used effectively in the presentation.

LO2: Demonstrate the

effective use of grammar and

mechanics. (AWE 2;

Sentence Level Skills)

Multiple inaccuracies in

grammar and mechanics

impede reader’s access to

ideas.

Some inaccuracies in grammar and

mechanics limit reader’s access to

ideas.

Use of grammar and mechanics is

straightforward and effectively conveys

meaning to reader.

LO3: Create cohesive

paragraphs with a clear

central idea. (AWE 2;

Paragraph Level Skills)

Paragraphs, or lack of

paragraphs, impede

reader’s access to ideas.

Construction of main idea and/or

supporting paragraphs limit

reader’s access to ideas.

Main idea and/or supporting

paragraphs effectively convey meaning

to reader.

LO4: Use supporting material

to support a claim. (AWE 2;

Use of Evidence)

Supporting materials are

not present. Supporting material is used

inconsistently or inappropriately. Supporting material is used to enhance

meaning. Writing is appropriately

paraphrased and uses direct quotes as

applicable.

LO6: Identify sources (AWE

2; Credit to source) Sources are missing. Writing inconsistently identifies or

misrepresents sources. Writing clearly identifies the source of

nonoriginal material and/or ideas.

LO8: Use transitions to connect ideas. (AWE 3; Essay-level skills)

Transitions are not

present. Transitions are used inconsistently

or limit reader’s access to ideas. Writing conveys a cohesive idea

through the effective use of transitions.

LO9: Use appropriate tone and vocabulary for a given audience. (AWE 3; Awareness of audience and

discipline)

Vocabulary and tone are

inappropriate for the

audience.

Vocabulary and tone vary

throughout the writing, limiting

reader’s access to ideas.

Vocabulary and tone communicate key

concepts that are appropriate for the

audience.

LO10: Apply APA formatting

and style guidelines. (AWE 3;

Awareness of audience and

discipline and credit to

source)

APA formatting and style

are not present. Writing inconsistently uses in-text

citations and references. Major

errors in APA style impede

understanding and/or violate

standards for academic integrity.

Writing uses in-text citations

appropriately, includes references

when applicable, and is formatted

according to APA style. Minor errors in

APA style do not impede understanding

or violate standards for academic

integrity.

Information Literacy: Apply strategies to evaluate information in order to effectively analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify and locate

credible sources. No sources or noncredible

sources are present. Sources are inconsistently credible,

appropriate, and relevant to the

topic and/or assessment.

Sources are mostly credible,

appropriate, and relevant to the topic

and/or assessment.

LO2: Analyze information

sources. Analysis is not present. Analysis superficially applies

aspects of sources that are most

relevant to the topic and/or

assessment and/or analysis is

unclear.

Analysis thoroughly and clearly applies

aspects of sources that are most

relevant to the topic and/or

assessment.

LO3: Synthesize information

from multiple, credible

sources.

Synthesis is not present. Synthesis demonstrates a vague

connection between multiple

sources and/or the topic.

Synthesis demonstrates a clear and

cohesive connection between multiple

sources and/or ideas to support a given

topic.

Interpreting Data & Quantitative Fluency: Interpret quantitative data in order to analyze issues and make decisions.

0 Not

Present 1

Needs Improvement 2

Meets Expectations

LO1: Identify conclusions

from numeric information

presented in narrative and/or

graphic form.

No conclusions are made

based on numeric

information.

Connections between conclusions

and numeric information are vague

or inaccurate.

Conclusions identified are appropriately

connected to the numeric information.

LO3: Use quantitative data

as evidence for a decision or

recommendation.

Quantitative evidence is

not used. Quantitative evidence does not

support or is superfluous to the

recommendation or decision.

Argument for a decision or

recommendation incorporates

appropriate quantitative data as

evidence.

other Questions(10)