HI230 Quality Assurance and Statistics in Health

Unit 8 Assignment 2: Quality Assessment

Grading rubrics for this Assignment are located under Course Resources.

Unit Outcome assessed in this Assignment:

• Identify the differences between internal and external customers.
• Discuss the importance of customer satisfaction in the PI process.

Course outcome assessed in this Assignment:

HI230-5: Measure the performance of a healthcare facility through standard metrics.

GEL-6.02: Incorporate outside research into an original work appropriately.

Course Outcome practiced in this unit:

HI230-4: Recommend productivity measurement techniques.