final paper

Focus of the Final Paper

In your Final Paper, identify and select a service organization you  are familiar with (as an employee or customer). Once you have selected a  service organization you need to address the following:

1. Describe the customer expectations and satisfaction for the service  organization you have chosen and discuss the importance of achieving  customer expectations and satisfaction with respect to this  organization.
2. Propose and explain criteria for developing and evaluating  strategies for change, such as a quality management initiative, in your  selected service organization.
3. Illustrate the essentials of quality management and the  administrative techniques that are associated with it, including  benchmarking and information management, as they apply to your selected  service organization.
4. Discuss the proposed total quality management imitative and analyze  its impact on the service organization’s culture, employees, and  customers.
5. Provide recommendations to your selected service organization that  will enhance its organizational strategies to meet consumer demands.

Writing the Final Paper

The Final Paper:

• Must be eight to ten double-spaced pages in length (excluding the  title and reference pages) and formatted according to APA style as  outlined in the Ashford Writing Center.
• Must have a cover page that includes: 
  • Title of paper
  • Student's name
  • Course name and number
  • Instructor's name
  • Date submitted
• Must include an introductory paragraph with a succinct thesis statement.
• Must address the topic of the paper with critical thought.
• Must conclude with a restatement of the thesis and a conclusion paragraph.
• Must use at least four scholarly resources from the Ashford Online Library, in addition to the textbook.
• Must use APA style as outlined in your approved style guide to document all sources.
• Must include, on the final page, a Reference List that is completed  according to APA style as outlined in your approved style guide.