Feedback by Electronic Means

From the second e-Activity, provide your opinion on two (2) of the suggested uses of technology for the future customer experience. Propose another retail area, other than the one explored in the video, where mobile technology could potentially enhance the customer experience.

From the case study, predict the manner in which communication channels and tools will evolve over time to support promotional strategy, including integrating and controlling the retail strategy. Suggest two (2) new ideas for integrating and controlling the retail strategy

http://www.youtube.com/watch?v=6TQtrXyeIhY