Exam 500477 Organizational Context

     

1.     _______ organizations are typically characterized by decentralized   decision making, highly integrated activities, and little specialization or   standardization. 

 

  

A. Mechanistic 

 

B. Horizontal 

 

 C. Organic 

 

D. Flat 

 

2.   According to Gary P. Latham, the first step in   effecting behavioral change in organizational culture is to 

 

  

A. subtly transmit     norms and values through conversation and communication. 

 

 B.     establish a superordinate goal. 

 

C. establish new     employee orientation procedures. 

 

D. conduct     performance appraisals. 

 

3.   Before formulating a strategy, managers typically   perform a/an _______ analysis. 

 

  

A. E/S 

 

B. boundary     spanning 

 

 C. SWOT 

 

D. mission 

 

4.   The number of elements that an organization must   consider when examining environmental uncertainty is referred to as 

 

  

A. interpretation.     

 

 B.     complexity. 

 

C. the rate of     change. 

 

D. sectors. 

 

5.   _______ describes both an individual phenomenon and   a group phenomenon that's undertaken to influence others in the direction of   the actor's or group's goals. 

 

  

A. Employee     resistance 

 

B. Organizational politics 

 

C. Personal     politics 

 

D. Charismatic     leadership 

 

  

6.   Structural determinants of power in organizations     include all of the following except

 

  

A. reward for       subordinates. 

 

B. national representation. 

 

C. influence in       garnering resources. 

 

D. perceived       political power. 

 

 

7.   A SWOT analysis typically involves examining an     organization's strengths and weakness, as well as environmental _______ and     threats. 

 

  

A. options 

 

B. objections 

 

C. objectives 

 

D. opportunities 

 

 

8.   The type of change that occurs as typically small     adaptations within the existing framework of an organization is referred to     as _______ change. 

 

  

 A.       incremental 

 

B. discontinuous       

 

C. strategic 

 

D. continuous

 

9.   Lynette is the type of worker who always shows up     prepared and on time, has a kind word and a smile, and is genuinely warm     and caring toward everyone she works with. Consequently, many of the people     she works with look up to her and aspire to emulate her work ethic. What     kind of power does this represent? 

 

  

A. Overt 

 

B. Referent 

 

C. Latent 

 

D. Reward 

 

 

10.   As an employee who is determined to advance in     his company, Manual knows that _______ is not only is helpful to him but     also can help the company to better accomplish its mission. 

 

  

A. pressing his       manager for recognition of his work 

 

B. resisting       coercive authority 

 

 C.       gaining expertise and knowledge 

 

D. increasing       his dependence on managers 

 

11.   As a founding member of a new technology startup,     Haley is responsible for creating the company's _______, which lays out of     the organization's purpose and reason for existence. 

 

  

A. mission statement 

 

B. vision       statement 

 

C. purpose       statement 

 

D. goal plan 

 

 

12.   _______ power may be considered a "two-way     street," in that supervisors can punish subordinates by reducing pay     or giving poor performance reviews, while employees can punish their     supervisors by refusing work assignments or withholding crucial information.     

 

  

A. Latent 

 

B. Referent 

 

C. Coercive 

 

D. Reward 

 

 

13.   The ideas that people consciously describe as the     principles that shape the way they behave are known as 

 

  

A. perceptual       biases. 

 

B. double-loops.       

 

C. values. 

 

D. espoused       theories. 

 

14.   Some theorists argue that large systems change     rarely comes about as a result of top-down or control strategies, but     instead follows a pattern similar to that of change in nature, through     which several small actions come together to create a new dynamic. This     concept of change is referred to as 

 

  

A. downloading. 

 

B. emergence. 

 

C. sensing. 

 

D. crystalizing.       

 

 

15.   According to _______ theory, the various demands     placed by customers or legal mandates are known as inputs. 

 

  

A. input 

 

 B.       systems 

 

C. motivational 

 

D. espousal 

 

16.   One of the ways people can increase their own power   through minimizing their dependence on others is to 

 

  

A. increase other's dependence on them. 

 

B. decrease     alternative sources of getting what they want. 

 

C. increase their     demands on others on whom they depend. 

 

D. increase other     people's access to alternative sources of getting what they need. 

 

17.   One of her first tasks in laying out a plan for the   organization she is helping to found, is to create a set of _______,   specifying what needs to be achieved and when. 

 

  

A. sectors 

 

B. goals 

 

C. missions 

 

D. visions 

 

  

18.   Michelle finds herself in the process of learning     new goals. This type of learning is referred to as _______ learning. 

 

  

A. single-loop 

 

B. motivational 

 

C. strategic 

 

 D.       double-loop 

 

 

19.   The term _______ refers to recognizing how you     present yourself to others. 

 

  

 A.       impression management 

 

B. self-promotion       

 

C. motivational       construct 

 

D. personal       appeal 

 

20.   In Denhardt and Denhardt's model of leadership     for change, the first step for managers aspiring to lead change involves 

 

  

A. building       support for the change process both through conversation and through       modeling the change process in the managers' own behavior. 

 

B. planning for       change both strategically and pragmatically. 

 

C. assessing the organizations' environment and the       need for change. 

 

D. implementing       specific changes while at the same time encouraging a broader positive       attitude toward change.