Evaluation Plan APRN DNP

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Evaluation_Plan_Template.pdf

Evaluation Plan – EXAMPLE Description of Problem

Patients are not receiving frequent enough follow-up for their “disease” care, resulting in an increase in urgent

readmission to the hospital.

Description of the Change/Intervention/Program

The intervention: Begin a telehealth nurse visit program for patients at my clinic who have a diagnosis of “x” or

are at risk for “X.”

Measures:

1. Write at least one outcome measure.

Outcome measure Questions to consider

How will data be collected? Who will collect the data?

Type of analysis

Target

1. Decrease in the number of patients being urgently readmitted for diagnosis “X”

What are the other factors contributing to these patients being readmitted?

The project lead will collect the data from the case management department staff.

Quantitative There will be a 20% decrease in urgent readmissions within 6 months of program start.

2. Write three process measures.

Process measures Questions to consider

How will data be collected? Who will collect the data?

Type of analysis

Target

1. Determine provider support through either electronic survey or presentation and Q&A at provider staff meeting.

Which method of collecting this information will be most effective given current circumstances?

The project lead will be responsible for collecting the data from the providers.

Survey – quantitative

Provider support will be obtained within 60 days.

2. Determine specific unit to implement program.

With the current staff shortages, is there another way to fill this need?

The project lead will coordinate with the administrative sponsor.

Quantitative Specific unit will be determined within 3 months of approval.

3. Educate staff on the program and their responsibilities.

What is the best method to provide the education?

Attendance at the training session will be monitored by the project lead.

Quantitative 100% staff will be educated within 30 days of hire/start.

4. Write one balance measure.

Balance measure Questions to consider

How will data be collected? Who will collect the data?

Type of analysis

Target

1. Patients may decrease their usual primary care visits to rely on this telehealth visit.

What are additional ways to monitor for this?

The telehealth staff program will talk with the patients and ask if they are attending their appointments.

Quantitative No change in the rate of patient primary care provider visits.

5. Write one impact measure.

Impact measure Questions to consider

When and How to collect the data and from whom

Type of Analysis

Target

1. The hospital will have improved financials due to less lost revenue from the readmissions.

What other things might be affecting the financials related to this patient population admissions?

The project lead will collect the information from the finance director.

Quantitative There will be 10% less lost revenue from the readmissions within 9–12 months of project launch.

Communication Plan: Answer each question; you may use bullet points.

1. Who are the stakeholders to whom you need to communicate the results?

a. Providers

b. Patients

c. Administrators

d. Telehealth program staff

2. What do you need to communicate to the stakeholders?

a. If the program is seeing good results, then:

i. The providers need to know if the program is improving the readmission rates and

patient outcomes.

ii. Patients need to know that participation in the program can help them improve their

outcome.

iii. Administrators also need to know how effective the program is as well as patient

satisfaction with the program.

iv. Telehealth staff need to know that the work they are doing is effective.

b. If the program needs changes, then all the providers and administrators need to be made

aware of this and what is needed to make further improvements. Staff need to know as well.

3. When do you need to communicate?

a. Updates should be communicated regularly based on stakeholder preference. Providers may

want a quarterly update, whereas administrators may want monthly. Staff may require weekly

updates to help with sustaining positive workflow behaviors and implementation. Patients may

be updated if there are changes that pertain to their care.

4. How will you communicate the results?

a. Results will be communicated via presentation at the leadership meeting. A written executive

summary will be provided to the providers, unless they request a presentation at one of their

meetings. Staff will have verbal communication during staff huddles/meetings and written

communication via email.