essay

auto- attendant 

800 words

INTRO:  

• Business phone systems  
• Auto- Attendant also known as IVR (interactive voice response)  
• Understanding auto- attendant to help benefit your business 
• Add Statistic  

SECTION 1: What is Auto- Attendant 

• Auto- attendant is also known as digital receptionist (link) 
• Auto- attendant or automated attendant a term commonly used in telephony to describe a voice menu system, which allows callers to be transferred to an extension without going through a telephone operator or receptionist.  
• Essentially auto- attendant answers incoming calls and redirects to appropriate extensions  

SECTION 2: How Auto-Attendant Benefits your Business 

• Auto- Attendant features: incoming call answer and greeting messages, call transfer and routing option prompts, general business information announcements, automated company directory lookup of users, system menu- repeat, exit, operator prompts.  
• The necessity of auto- attendant for any business with incoming calls 
• The best practices regarding auto-attendant: charting out the entire call flow, using professional voice talents, stage inbound callers to departments with on hold messaging features.  
• Discuss costs 

CONCLUSION:

Content about product and call to action