Essay

1.  Describe the four types of processes used to produce goods and services.
2.  Explain the logic and use of the product-process matrix.
3.  Explain the logic and use of the service-positioning matrix.
4.  Describe how to apply process and value stream mapping for process design.
5.  Explain how to improve process designs and analyze process maps.
6.  Describe how to compute resource-utilization and apply Little's Law.  

Assignments:  
1.  Answer Problems and Activities Questions 8 and 12 found on page 150 in your textboo