Essay

1.  Explain the types of performance measures.

2.  Explain the value of using analytics in Operations Management.

3. Explain how to design measurement systems in operations

4. Explain the different models used for organizational performance

Assignments:
1.  Answer Problems and Activities # 4 and # 7 found on Page 46 in your textbook.

Show me your work how you arrived at your answers to earn maximum points for this assignment.

If you cannot show me your math work, tell me in words how you arrived at your answers.

Do not submit answers only or you will lose 25% per problem.

#4 A major airline is attempting to evaluate the effect of recent changes it has made in scheduling flights between New York and Los Angeles. Data available are as follows:                                            number of flight                             number of passengers

month prior to change                                  16                                                            8795

month after change                                        27                                                          15653

Using passenger per flight as a productivity indicator, comment on the apparent effect of the schedule change.

Using passenger per flight as a productivity indicator, comment on the apparent effect of the schedule change.

#7 A fast food restaurant has a drive-through window and during the peak lunch time it handles 50 car per hour with one person taking orders, assembling them, and acting as a cashier. the average sale per order is 9 dollars. A proposal has been made to add two workers and divide the task amongst the three. One will take orders, the second will assemble them, and the third will act as cashier. With this system, it is estimated that 70 cars per hour can be serviced. Use productivity argument to recommend whether or not to change the current system.