English Honors Peer-graded Assignment: Task 1: Create a resumé
2 years ago
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Task1_Createaresum_Coursera.pdf
CopyofResumeThatGotMeMyIBInternship.docx.pdf
- fNzNQqXlSSiczUKl5bko9A_a52162537ead416285eb606c6ee693e1_strong-resume-example.jpg
Task1_Createaresum_Coursera.pdf
Assignment Topic: The assignment asks you to create a resumé, taking a supplied example (Jake Adams resume.jpg) as a model but personalizing it with your own choice of biographical information or using the biographical information supplied in the Grace Lopez Personna document. The process of creating this will demonstrate that you are confident with the techniques used to control the appearance of the text, paragraphs, and layout of the document and with working with additional elements such as tables and graphics. Setup instructions: Before you begin, take a look at our strong resumé example and weak resumé example for this project.
How to submit: You will be required to submit your assignment using a single file in .docx format. It's recommended that peer review assignment file uploads be 10MB or lower. Click the My submission tab to submit your assignment. How to create your assignment: 1. Start a new Word document. Insert a profile picture. Resize the picture to a size appropriate for the document. Use the “Format Picture” options to ensure that the picture can be repositioned and that text flows around the picture (Skillset used: working with graphics)
2. Add your own name beside the picture. Format the text so that they are font size 36 and are in color. For this document, the font used should be Ariel. Use these font sizes in the resumé: normal text should be size 11, headings size 14 and the name at the top of the resumé should be size 36 (Skillset used: Font Format)
3. Put a blank line below your name. Add a colored bottom border to this line. Set the indent on both the name line and the borderline to begin to the right of the picture and to line up with each other. Create two blank lines under this information. Remove indent so that text is again lining up at the left margin. (Skillset used: Paragraph Format)
4. Add a table that contains two columns and one row. Format the table so that there are no visible borders. (The table gridlines should still be visible. If they’re not, switch them on.) Resize the columns so that the left-hand column is narrower than the right. (Approximately one-third of the available width.) Format the vertical border that separates the two columns to be the same size/color as the line under your name and picture. (Skillset used: Working with Tables)
5. In the left-hand column add the heading “Contact Details”. Format this heading to be size 14 and match the color of the text to the color chosen for your name. Modify Heading 1 style to include these settings. This style will now be used for all future section headings in the resumé. (Skillset used: Modifying and Applying a Style)
6. For all information added to the table, use the space before/space after feature to ensure the information in both columns lines up correctly and is visually appealing.
7. Under the heading “Contact Details”, add your address, email, phone number, and LinkedIn information (if appropriate). Add icons (available from many free websites online) to add visual impact to this information. Set an indent in the cell to line up the contact information correctly. (Skillset used: Using paragraph Settings and Working with Graphics)
8. Add the heading “Profile” in column two. Use the Heading 1 Style to Format it. Type a paragraph Underneath which summarizes why you are a good fit for the position you are applying for. This should be brief but should focus on your strengths and transferrable skills. (Skillset used: Applying Styles)
9. Add another row to the table. In the left-hand column add the title “Key Skills”, formatted with Heading 1 style, and under it create a bulleted list of skills you can offer. In the right-hand column add the Title “Experience” and format with heading 1 style. Under it list previous work experience (most recent first). Use font formatting to make the job title/employer name stand out and use bullet points to list the responsibilities in
8/10/24, 2:58 PM Task 1: Create a resumé | Coursera
https://www.coursera.org/learn/microsoft-word-work-smarter/peer/eUXuC/task-1-create-a-resume 1/2
each position. Use indents and paragraph spacing to ensure that everything lines up visually. Add a section “Education” or “Professional Qualifications” to the left-hand column. Enter the appropriate information under the heading. (Skillset used: Using Styles and Paragraph Formatting)
10. When the table goes on to a second page, add a new row. Use the split table feature to make this a new table. If necessary, copy and paste the information to this new row to ensure that a Job Title/Employer and dates of employment stay with the associated responsibilities. Add a heading “Experience (continued)” if necessary. Add either “Education” or “Professional Qualifications” to the left-hand column, as appropriate. Enter the appropriate information under the heading. (Skillset used: Using Styles, Working with Tables and Copy and Paste)
11. Add two new rows to the table. In the first blank row, add the heading “Interests”. Merge the two cells into one. Use bullet points to list interests and hobbies. In the second blank row, merge the two cells into one and add the heading “References”. Add appropriate information under the heading. (Skillset used: Working with Tables and Working with Lists )
12. Insert automatic page numbers in the bottom right corner of the resumé using a page number style that has a graphic. Recolor the graphic to match the color scheme you have chosen for headings. Add your own name to the footer on the left-hand side. (Skillset used: working with shapes, adding page numbers, and using footers)
13. Save the document.
8/10/24, 2:58 PM Task 1: Create a resumé | Coursera
https://www.coursera.org/learn/microsoft-word-work-smarter/peer/eUXuC/task-1-create-a-resume 2/2
CopyofResumeThatGotMeMyIBInternship.docx.pdf
BINYAM G. BULTOM 571-235-0865 | [email protected] | Richmond, VA 23223
PROFILE Flexible and highly skilled IT professional with over 5 years of experience in information security, technical support, and network infrastructure. Adept at enhancing operational efficiency, developing data protection protocols, and fostering strong client relationships. Possesses a robust background in Cyber and Information Security Technology, coupled with hands-on expertise in programming, system administration, and project management. Seeking to leverage technical acumen and problem-solving skills to contribute to a dynamic IT environment and drive organizational success.
RELEVANT EXPERIENCE Bank of America. Richmond, VA Technical Support Engineer March 2023- June 2024
● Installed and configured POS systems for various business environments, ensuring optimal performance. ● Maintained thorough knowledge of IT manuals, increasing diagnosis and repair efficiency. ● Provided expert troubleshooting for POS terminals, servers, desktops, cash registers, and payment gateways, recommending
updates or replacements, which increased productivity by 49%. ● Evaluated, diagnosed, and resolved technical issues with laptops and phones. ● Updated workflows for software deployment, tech support, and phone system maintenance, increasing efficiency by 38%. ● Utilized CEW & Synergy ticketing systems to categorize and prioritize customer issues, reducing resolution time for each
ticket. ● Addressed and resolved 92% of Level II escalations within 2 hours, enhancing customer satisfaction by 41%. ● Delivered multi-channel technical support via phone and in-person visits, ensuring swift resolution of hardware and software
issues for businesses ranging from small shops to large chains. ● Ensured all POS systems were PCI compliant, safeguarding sensitive transaction data and maintaining high security
standards for businesses processing credit card payments.
Montgomery County Health and Human Services Rockville, MD Data Analyst June 2021-July 2023
● Collaborated effectively with service providers to ensure clients received prompt and appropriate assistance, improving service response time by 30%.
● Accurately documented interactions in the EICM database, enhancing case management efficiency by 25%, which streamlined processes and reduced data entry errors.
● Delivered ongoing technical support and troubleshooting to resolve a wide range of client issues, achieving a 95% first-contact resolution rate and increasing client satisfaction by 20%.
● Extracted and interpreted data from EICM, Unqork, and ERAP systems to generate comprehensive reports, supporting strategic decision-making and improving program outcomes.
● Conducted qualification assessments for affordable rental housing, ensuring accurate evaluations and eligibility determinations.
● Maintained and developed strong relationships with clients and stakeholders, ensuring ongoing satisfaction and engagement, leading to a 30% increase in client retention rates.
Next Level 30 Arlington, VA Account Executive Jan 2020 -August 2020
● Prepared comprehensive product and membership information for clients, coordinated sales plans, and effectively managed deal pipelines.
● Collaborated seamlessly with partners to resolve complaints, enhancing client satisfaction and fostering long-term relationships.
● Developed innovative marketing programs, leveraging consumer behavior analysis to tailor strategies and maximize impact. ● Collaborated with the marketing team to design and implement targeted campaigns, significantly enhancing brand visibility
and driving lead generation. ● Negotiated contracts and closed deals with clients, ensuring a high level of customer satisfaction and loyalty.
EDUCATION ECPI University: Manassas, VA
Major/Concentration: B.S. Cyber and Information Security Technology Northern Virginia Community College: Alexandria, VA
Major/Concentration: Information Technology
CERTIFICATIONS & TRACK TRAINING ● Microsoft Certified: Microsoft 365 Fundamentals
● Google Foundations: Data, Data, everywhere via Coursera ● Google IT Support Specialist via Merit America ● In progress: CompTIA Security+
TRACK TRAINING IT support/Cyber Security Mar - August 2021
● Participated in a leading national career development program that prepares students for roles in IT support, software development and testing, project management, or frontline sales; program includes college-level coursework, career training, and a 6-month internship.
● Coursework focuses on track-specific content (such as computer hardware and troubleshooting, quality assurance, project management, or customer service), along with Microsoft Office applications, advanced Excel, business writing, and public speaking.
● The cybersecurity track teaches us to protect network devices to stop data breaches from cyberattacks. ● Relevant courses include: Information Literacy, Network Security Basics, Introduction to Network Concepts, Microcomputer
Operating System, Orientation to Information Technology,
CERTIFICATIONS & TRACK TRAINING ● Operating Systems & Networking: Proficient in Windows 10/11, Office 365, basic networking (DHCP, DNS, Active
Directory), and macOS ● IT Management: Experienced with Microsoft Endpoint Configuration Manager, VMware, Workspace ONE, and IT security best
practices ● Technical Skills: Skilled in troubleshooting, incident resolution, project management, technical documentation, software lifecycle
management, and cloud computing concepts ● User Support: Excellent communication skills, capable of supporting users at all levels, both onsite and remotely ● System Administration:Managed user accounts, groups, and permissions in Windows and Linux; installed, configured, and
removed software; mastered disk partitions and filesystems ● Infrastructure Management: Implemented data backup, disaster recovery procedures, and optimized IT environments for
security and operational efficiency ● Technical Tools: Experienced with MS Access, MS Excel, MS PowerPoint,, EICM, MS Teams, Synergy, Cew, Nice, Cherwell,
ERAP, Unqork, MS 0365. ● Programming & Databases: Knowledgeable in Python, HTML/CSS, JavaScript, Synergy ,EICM and Cew. ● Soft Skills: Strong analytical skills, team collaboration and communication, ability to work independently and as part of a team in
high-pressure environments
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