employee training

Select a health care facility or service (e.g., hospital, physician practice, long-term care facility, ambulance service, pharmacy, or skilled nursing facility) and select a culture, religion or ethnicity that requires specific health care accommodations.

In this scenario, you are administrators at a hospital that has seen an increase in the number of patients coming in for treatment that require the specific health care accommodations. As a result, hospital staff have repeatedly asked for more training to know how to more effectively interact with these patients.

Create a 3- to 5-minute training video to assist hospital staff with how best to interact with these patients. Cover the following in your video:

• Review any policies that inform on this population.
• Cite any previous cases regarding the interaction between the health care industry and the culture, religion, or ethnicity.
• Review best practices typical for an organization that you selected.
• Identify internal resources that would be available at the organization you selected.
• Identify organizations that can assist with the population you selected.