Emotional Intelligence

1. There are a number of models of emotional intelligence.  Using the Southworth Library databases, research and compare the models listed below and provide the results of your findings in either a graphical or tabular format that would be clear and concise for managers to read.

   Ability Model

 Trait Model

 Mixed Model 

1. Identify at least three instances where you have felt stressed or experienced a negative emotional state at work or school.  For each instance, consider the precise context, causes, and your response.  Was your response appropriate?
2. Identify at least two causes or triggers of your own personal emotional states at work or school.  Identify how you can use awareness of such triggers to control your responses and achieve positive outcomes, especially with respect to your impact on others.
3. Identify three actions you can take to improve your own emotional intelligence on the basis of self-reflection or feedback from others.