ecommerce: Journey Mapping

Create a user experience map for your $1000 Challenge business. We will be exploring both the customer journey and the employee journey.

Follow steps 1-3 from the below article to explore opportunities to improve the user experience from internal and external to the organization. 

1) Create a persona

2) Define stages

3a) Define customer interaction 

3b) Define employee/organization interaction

https://xd.adobe.com/ideas/process/user-research/user-experience-mapping/