Discussion Response

Herzberg’s motivators or satisfiers include the following: • Recognition • Achievement • Advancement • Growth • Responsibility • Job challenge As a leader, how might you use one of these satisfiers to motivate and increase performance of employees working in the customer service area of a large department store or agency that deals with the public on a constant basis? How might your efforts influence human behavior?

I look forward to reading your scholarly response.

Dr. M

Reference:

Herzberg, F. (1987). One more time: How do you motivate employees? Harvard Business Review,65(5), 109-120.