Discussion Question needed by 3 pm Friday

profileChill Will

 

Three months ago, you decided to hire freelance workers because the  company was overloaded by data processing work (due to the growth of the  company). Today is the last Friday of the month and you have to process  the invoices from the freelance workers. The freelance workers are  doing an excellent job processing the invoices. The amount of hours used  to complete the work, however, increases each month. Last month, the  freelancers' timesheets showed they spent an average of 18 hours to go  through the data for one client. This month, the freelancers spent an  average of 25 hours per account. This is troubling since it took  in-house processing 5–7 hours to go through the data for one client. The  most inexperienced employee on the team took nine hours to process one  client's account.

You discussed the situation with another manager and he suggested  using a software program called EyeSpy that takes pictures of  freelancers' computer screens and records keystrokes and mouse clicks  periodically throughout the day. At the end of each week, you can drill  down by worker, examining their productivity to give you an accurate  report of who is doing what while on the clock.

  • Should the company be allowed to install the EyeSpy software to  monitor performance? If not, what other suggestions do you have on  finding out why there are variations in the freelancer's timesheet?
  • Is it legal for organizations to monitor the performance of the employees without telling them? Why or why not?
    • 4 years ago
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