Discussion: Demand and Order Management's Impact on Customer Service

Demand and Order Management's Impact on Customer Service

Discussion

Both Demand and Order Management have an impact on customer service. Without an efficient and responsive supply chain, customer service would suffer.

Discuss

Research a production company and compare and contrast the four dimensions of customer service (time, dependability, communication, and convenience). Please note that expectations may differ depending on the product line that you choose.

 Post and Engage

Post your initial response no later than the fourth day of the module week and return later in the week to respond to at least two of your peers. A minimum of two replies is required.

Engage and express critical thinking through your responses to promote an interactive learning experience. The minimum and maximum word limits for the initial post are 250 and 500 words, respectively.